[Resolved]  Jet Airways — Wheelchair not provided

My parents were returning from Dubai to Mumbai on 11-May-2013. From Dubai airport, the staff was very kind and took every care to ensure my parents age 82 (mom) & 85(Father) were comfortably taken care right until they were seated in the aircraft. I can only be thankful to the ground staff at Dubai Airport who knew very well how to take care of elderly couple travelling alone. My father is suffering from elephant foot and has a swollen leg which makes it very difficult for him to walk.

Upon landing at Mumbai airport they were asked to wait inside the aircraft until every one left the aircraft. they had the patience to wait for 1 full hour and eventually they were informed wheel chair has arrived. They got up and left the aircraft only to know that the staff has fooled them to exit the aircraft as they were made to wait and upon asking they were only told its (wheel chair) coming. Two wheel chairs arrived but another couple (who were not that elderly) were given the chance to take the wheel chair whereas my parents were the first one to exit from plane who should have been provided the wheel chair access on priority basis. No Wheel chair arrived and my poor father had to walk all the way down till the exit of airport. Pathetic part is that at the airport, no one really bothers to even attend to such elderly citizens. If there was any humanity left in any of those 1000's of passengers at least one human could have stood up and done something to help them. This is the fate of parents travelling alone. Jet Airways only knows how to cash in on the tickets, wish it could pay some heed on how to take care of its passengers. All my mom's pleads remain unheard and ignored by the staff of Jet Airways.

I suggest Jet Airways should go for a training to other international airports to see how well they ensure passengers are taken care and also well treated.