[Resolved]  Jetairways — Baggage mishandling had been cheated

Address:

Tamil Nadu

I had actually travelled from Mumbai to Chennai. My baggage had been handled mistaken . the wheels in the suitcase had been broken. this is 10000Rs/- suitcase. the damage done by this airlines is 1000Rs/- by the damage of the wheel.

I had filed a complaint to them with the broken wheel. But they had not paid for that. People should not use this airways because their service is real bad.

Dear Sir,

My name is MuthuSankaraNarayanan Valliammal. I had travelled in JetAirways from morning 3:10AM to 5:10AM in from Bombay to Chennai.
My seat number is 33F.

I had checked in my blue suitcase with full working condition with 4 wheels. when I checked in Bombay, I had seen that. But when I received, one wheel is not there. I need reimbursement of that suitcase wheel around 1000Rs/-. The suitcase total rate is 10000Rs/-. So please reimburse my suitcase wheel with 1000Rs/- or get me a new suitcase. I had given a complaint to Prashant in the airport who is representative in Jetairways mishandling of Packages. He also took the photo of this.

Please provide justice, otherwise I have to go through consumer court. I had attached all the photos.

My Full address is
MuthuSankaraNarayanan Valliammal,
Plot 47A, Ashtalakshmi Illam, AJK Nagar, KTC Nagar,
Tirunelveli - 627011
Tamil Nadu, India

and

regards,
MVS



Dear Mr. Valliammal,


Greetings from Jet Airways.

At the very outset we would like to thank you for your valuable time in communicating with us and are disappointed to note the inconvenience caused to you due to damage to the baggage as mentioned by you when you have traveled with Jet Airways.

At Jet Airways, it is never our intention to inconvenience our passengers. We train our loaders on how to handle passenger baggage with due care. Hence, we note your grievance with great concern and have briefed all staff and loaders to take additional precaution to ensure that we do not cause inconvenience to our valued passengers.

However, we wish to mention that we would not be able to compensate / offer any claims for baggage which may show signs of fair wear and tear as a result of normal baggage handling, including but not limited to minor cuts, scratches and dents or damage to items protruding from the baggage such as handles, wheels, labels and straps.

May we request you to view this incident in isolation and not representative of our services we endeavor to offer our valued passengers.

Notwithstanding the above, we look forward to your support and continued patronage of Jet Airways.


Sincerely,

Tejas

Baggage Service Unit

This is their reply. I work very hard in IT. I work 12 hrs a day to get my salary and things. This is not fair by this airlines. very cheap behaviour.
I am attaching the wheel photo also.

Please provide justice.

thank you,
regards,
MVS