[Resolved]  Jetairways — food served on board

Address:

Mumbai Suburban, Maharashtra

This is in regards wid a complaint made by us regarding the food served on ur flt no 9w 0615 on 12 may .We were travelling for our vacations to gangtok when on our journey to kolkatta, this untoward and discouraging event happened.There were 2 live mosquitoes in ur fruit bowl, to which jetairways crew members also were shocked. they took that bowl from us saying that they need to it for investigations wid taj, their onboard caterers. We had given a cmplaint in writing to airport duty manager, kolkatta,Mr atanu tarafdar. He had assured us dat neceesary action will be taken in 4working days and we will be contacted soon.
We are fully equipped wid all the pics and videos of this incident as also a confirmation of on board crew mr amit amd miss maria who were wid us on the said flight.Mr athanau had assured us dat immediate action will be taken on the same thereby refraining us on giving out these pics to any of the media.
After coming back from gangtok , we sent a mail to jet airways regarding the same but there was no response from their side. As a reply for the mail, we were said dat we will be contacted by 31 may but inspite of repeated calls we were finally contacted on 20 june wid a petty offer of rs 500 discount voucher asa token of regret which i think is a insult to consumers. After such a grave mistake , they are trying to neglect the whole matter. Our Ref No: BOM/CC/TF/140512/3359242

Hereby we request you to look into the matter seriously and contact us asap.
hope to hear soon from you.
regards,
swati sureka
[protected].