Jetairways — Loss of baggage Lock & misbehave by supervisor on duty at arrival

Address:

Mumbai City, Maharashtra

Sub: Baggage lock broken by Jetairways staff & misbehave of supervisor staff at arrival

I was travelling by flight 9W2536, dated 22nd July 2011, seat 10A to Mumbai on arrival I found my baggage lock (additional lock put up) was broken & missing, on enquire about the same with the supervisor that due to negligence of your staff my baggage lock is broken & missing, the supervisor has misbehaved and said she can’t help in that, is it not the responsibility of your airline to deliver the passengers bag in ok condition & if something like this happen they should compensate the same and accept such type of mistake and take preventive actions so as not to happen again. I expect your answer on the same.
Gaurav Sehgal
[protected]
Mumbai