[Resolved] Jetlite — Horrible Treatment by Jetlite Staff | |
I had booked 5 tickets on a JetLite flight (Flight Number-S2-402) for 14th December 2010 at 8:40pm from Bangalore to Kolkata. I was really aghast at the kind of service offered by your airline. 2 of my friend reached at 08:05pm and were allowed to board the flight and they requested your person at the frontdesk that 3 o[censored]s will be coming in some more time so can they wait. Your Representative said she will try to consider. Then when we arrived (7 minutes later according to her) she was very rude and sarcastic and was trying to show that she has the authority to do anything.I completely agree that it was our fault that we were late but I was not expecting your staff to behave in this manner. When we asked her to direct us to some higher authority she said ' i am authority here' and later we managed to talk to some higher authority. There were other such remarks made by her. Three things needs to be readdressed by you 1.> The way your staff behaved with us. 2.> Your flight took off 10 minutes earlier than scheduled, is it professional to let your flight take off EARLY when 3 passengers are missing their flight even though there were at least 25 minutes left for it to leave from schedule ( we did not have any luggage).3.> All o[censored]s were females and we were stranded at the airport at night with an important function to attend in the morning, although it was our fault that we were late (because of high traffic congestion), I am aghast at the service offered by your airlines and the inhuman nature of not considering any plea. Please redress my plight. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
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Jetlite airline — Horrible Treatment
I had booked a ticket for my wife and child the S2 233 which got cancelled on 25th Dec and was given a new flight S2235 .This flight had to start from Lucknow destined to via Delhi Bangalore. This flight started at 9:10 pm at lucknow and reached delhi at 11:00 pm after one hour Jetlite staff informed the will not go forward and delhi to bangalore flight is cancelled. They gave a flight for next day 26 th Dec 2010 6:00 pm for Delhi to bangalore . When my wife reached at 4:00 pm 26 th Dec 2010 Jetlite staff was unable to allocate her the ticket they harassed her by telling to check with other counter and this happened 6 times . One of the counter ladies said this flight is not scheduled for Dec 26 th 2010 . My wife with 3 month baby in hand was to told to go to 6 counters it was very strainous till my wife asked for manager on duty . The manager on duty gave her the ticket. The Jetlite staff is very uneducated of moral ethics at the same time they are unaware of the processes within their airlines. I have made a comittment not to book a Jet lite flight in future.Having paid the money explaining the situation more than 6 times for any person is strainous . Such Airline doesnot meet any standards of respect for a human being and will only create pain for passengers in future.
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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The lady at the desk was doing something else rather than checking us in (apparently the system was down!) and when we asked if we could talk to the supervisor (Ms. Prerna Sharma) she was of no help at all, we still had 40 minutes in hand and we could have still checked in looking at the fact that some airlines stop their check-in 30 minutes prior to the flight.
Ms. Prerna Sharma came across as a very unprofessional and inefficient front desk employee. She gave us reasons like the pilot had already signed the document that flight HAD to be closed 45 minutes before the departure and the second one was that it was because of passengers like us who run in late that flights get delayed all the time and mind you we were there before time and one of their employees told her that we actually were before time but the system was down.
I told her that she need not take my word that we were before time but at least consider what the Jetlite employee was saying about we being before time. And how insensitive of her she didn't listen to a word of what the employee said or what we were saying. We asked her if she could talk to someone, some higher authority but Lord! she was adamant and all she could say was..."I am sorry, please calm down, I can do nothing about it, you cannot board the flight"...who can possibly calm down when that person is being wronged right on the face!!!
What the hell !!! and to top it off she gave excuses that she had announced for the passengers but we did not say " Hey we are on that plane!" All 5 o[censored]s didn't hear that announcement and our hearing faculties are close to perfect!
When she had 40 minutes in hand she did nothing...absolutely nothing except trying to shut us up and shoo us away and when 10 minutes were left for the departure she called the duty manager! and gave us a full refund of the fare...but hey that is not the point...What a shame to privatization! who is going to count in the stress and the frustration, time loss, potential chance of missing the flight from Pune to Chennai and then another from Chennai to Andamans!!!
Jetlite has no rights to call us guests! call us passengers or customers but at least BE SENSITIVE and treat us like humans...like the relationship between the Jetlite airline and the passenger is mutual and not like Jetlite is the be all and the end all!!!