[Resolved]  Jetlite — Last Minute Flight Cancellation and Staff Hostility

Address:

Dibrugarh, Assam

Hi,

Today (20-Jan 2012) Jetlite Flight# S2-392 was scheduled to depart from Dibrugarh @ 14:05 hrs to Delhi via Guwahati, got re-routed back to Delhi from Gauhati, without touching Dibrugarh.

My old in-laws...Mom-60 yrs and Dad- 75+ yrs, resident of Sibsagar had their sorry bookings in this flight. They had to travel from Sibsagar to Dibrugarh (2 hrs Journey via pathetic NH-37) to catch this flight. But after check in, @ around 13:30 hrs, they got the good news, that the flight got cancelled (rerouted), and the Jetlite staff there were not even available for any answers. The Jetlite staff @ Dibrugarh airport,were so arrogant and their superior attitude, let them to close their office shutters, without even hearing their passengers plight, let aside providing them any sort of hospitality services. After waiting for them for more than an hour, one of their staff members showed up, and re-boooked their tickets in the same flight# tomorrow (21-Jan 2012).

Upon asking about hospitality issues, they simply responded nothing and asked my in-laws to get their check in done by 12:00 pm tomorrow.

Now my question is, why the staff members of Jetlite acted this way to their passengers ( I must remind you, that these passengers are the reason, that Mr. Naresh Goyal and his so called superior staff members across the globe are feeding their families). If this is the kind of attitude they present to their customers, especially senior citizens, making them wait for hours and then just telling them to shoo off and get back next day to catch the flight, if it doesn't get cancelled/re-routed again. My in-laws are just two seniors, out of the lot waiting there to catch their flight. This might seems like a small story, but the plight of senior citizens in small Indian towns because of the BABUDOM of private carriers is unacceptable. These people, travel miles to get to the airport, shell out quite a hefty moolah to these carriers, still they don't care about these people.

If this mail ever reaches the Jetlite office, then I just want to know what kind of action will they be taking against their BABU CLASS staff members @ Dibrugarh Airport.

Thanks And Regards,

Arunav Talukdar

Mob: +[protected]

New Delhi