JustDial.com — Poor Customer Service

Address:

Mumbai Suburban, Maharashtra

This is regarding the pathetic customer service of Just Dial with the complaint number : 197896 and many more on earlier occassions.
One has to call number of times to make their listing corrections. And when you want to speak to the Manager or to the Team leader, the bigger bosses are least bothered to leave their warm chairs and to come to the calls.

On ehas to send numebr of mails to make changes in the listing.
Customer service duplicated our listing with a new virtual branch at Vashi. When we compained against it, it took us to call them 3 times to make the changes happen, which are still incomplete
We lost our ratings and they again have come up with their on virtual contact number displayed. For which e had sent them a mail on earlier occassion.
Now they again ask for it. I think one has to employ a person to take care of only just dial listing and stay on the calls with them the whole day.
They have launched their IPO int he market, but the service is getting worsen.
The girl named "ujawala tiwari" fromt the customer service was adamant on mail only and not calling the team leader or manager on the call.
Feel these customer service guys are running the company. Its a serious compaint against the poor service which will be followed by a registered compaint.