JustDial.com — Very poor customer service

Address:

Mumbai City, Maharashtra

I signed up with JustDial for their Platinum services. The agent came instantly to pick up the cheque. However, when we were having problems with uploading our photos and videos to the site, their customer service failed miserably in resolving the problem.

They keep on giving the same instructions, which do not work, because their system seems to be broken and does not send the verification code I need to upload the details.

I have emailed them the following complaint, but have still not received a reply.

I have paid for a Platinum listing on JustDial under Malpani Infertility Clinic, Colaba , Mumbai

The manager who sold me this was Mr Zubin Shah

We are having a problem uploading videos and photos to our listing

He promised to come and resolve this

I waited for him for 3 hours at the clinic but he did not bother to turn up

He is not picking up his mobile either ( [protected])

Poor customer service like this will cause irreparable damage to your company.

I would suggest companies think twice before signing up with JustDial. I will not be renewing my listing.