Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
54%
Complaints
28
Pending
0
Resolved
15
Sco-14, Opp Nukkar Dhaba, Patiala Rd, Zirakpur HO, Zirakpur, Punjab, India - 140603
1 x COTTON DESIGNER NECK DAMAN (D2897) = Rs.616.00
1 x GEORGETTE TISSUE EMBROIDERY (S1617) = Rs.1, 497.00
1 x GEORGETTE DOUBLE BORDER (S1678) = Rs.747.00
1 x PURE COTTON MIROR EMBROIDERY (D2742) = Rs.548.00
Sub-Total: Rs.3, 408.00
Flat Rate (Best Way): Rs.380.00
Total: Rs.3, 788.00
The booking was done in form of VPP.
Unfortunately on 7th Dec, 09 I received a parcel from kalazone via Dept. of Post, Agartala. When I open that parcel it contain only three low quality product the details of the product is given below.
No. Item Code MRP
1 S1011 103.00
2. D2488 159.00
3. D2036 168.00
That means, after paying of 3788.00 Rupees I get only 430.00 Rupees product. Immediately I placed a complain to kalazone via telephone as well as FAX media. I get a reply that this problem is created by of Post dept so accordingly they placed a complain in the post dept.
But I told severally that the weight written in the bill, sent by themselves is equal to the parcel which I received from post office i.e. 2170 grams. Where as the amount and the product name is same as I placed on the website. That means the average weigh of the each product is 543.5 grams. Where as the weight of each product is given below (as per kalazone website)
Product Weight
1 x COTTON DESIGNER NECK DAMAN (D2897) = 800 grams
1 x GEORGETTE TISSUE EMBROIDERY (S1617) = 1150 grams
1 x GEORGETTE DOUBLE BORDER (S1678) = 800 grams
1 x PURE COTTON MIROR EMBROIDERY (D2742) = 800 grams
Total weight of the whole product is 3550 grams
That’s means the weight product shown in the site or adv. Is not same as actual product or some employee intentionally cheating us.
Initially they reply properly and saying that they are trying but now they are now properly behaves particularly an employee name Rajesh. Now I realized that I am doing a wrong deal and I may not go for online shopping any more. So request all the personal aware about this if possible do something for me or punished that cheater company.
Milton Das
Agartala