[Resolved]  Karnataka State Road Transport Corporation (KSRTC) — Refund of Ticket amount + penalty

Address:

Bangalore, Karnataka

I had booked online Volvo bus ticket on 17.02.2013 from Sullya Bus stand to Bangalore. the date of journey was on 10.3.2013 at 11:30 PM. I had got a confirmation mail and SMS from KSRTC web site that my seats has been confirmed. But on the date of journey i.e. on 10.3.2013 the said bus did not turned up and we were waiting till 2:00 A.M. in deserted Sullya bus stand. when we tried to contact costumer care numbers [protected], [protected] to our shock these numbers were not operating. After waiting for 4 hours we gave up for waiting for the bus and some how managed to get a bus to mysore and then to bangalore. that night was horrible as we were the only family waiting for the bus till 2:00 A M. when I went and contacted KSRTC control room in Bangalore. the officer admitted that the said bus is not operating from many days and blindly told that it is a software glitch and also told that it will take time to reimburse my bus fare..

i request your kindself to take strong action against KSRTC for their erratic behavior and the amount of time wasted and mental torture we faced on 10.3.2013, i also request you people to refund my bus fare with penalty for wrong information and agony we faced.

the details of KSRTC Bus Booking is as follows:

Passenger Name: Ramesh K T , PNR No: J35039091 , Trip Code: 2131MNGBNG, Date of Journey: 10/03/2013, Class of Service: AIRAVAT (VOLVO AC)

Boarding Point - Time: SULLYA BUS STAND - 23:30 , Service Start Point: MANGALORE B.S., Alighting Point: MYSORE ROAD BUS STAND

Seat No/s : 14,15,16