Karnataka State Road Transport Corporation [KSRTC] Customer Care
Karnataka State Road Transport Corporation
Customer satisfaction rating: 24%
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Karnataka State Road Transport Corporation [KSRTC] Customer Care

Karnataka State Road Transport Corporation

Website:
Address
Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai
Dharwad
Dharwad District
Karnataka
India - 600107

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Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

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Karnataka State Road Transport Corporation [KSRTC] — conductor did not return the change

 Sugasini selvanayagam on Nov 12, 2018
I boarded a Airavat volvo AC Ksrtc bus from Mysore bus stand today 11nth November 2018 sunday at 4.00 pm . Bus charge was 280 rs and i paid 500 since i had no change, the conductor took the amount and issued the ticket saying he will give the change while deboarding. When i got down in Deepanjali nagar and requested for change he returned only 20 rs instead of 220 rs. He said that he has already paid me 200 to me and the nearby passenger but he had not, i gave him the ticket and asked for 200 rs he said he had already given the amount and started the bus without. Returning the refund and ticket...
Complaint comments  Read comments Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — i have booked ticket and amount is deducted but the status of ticket if fail, no refund received

 mahesh mohanan on Nov 11, 2018
I have booked my bangalore to tirupathi ticket and amount got deducted from citibank but the ticket status is fail and i have not recieved my refund.

Ob34118774 journey date 19 nov 2018 seat no 21, 22, 23, 24 and trip code is 2200bngtpt/

My amount is deducted but my status is failure but no amount is refunded, this is really pathethic, please find a way to get me my amount...
Complaint comments  Read comments Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — too late from scheduled time

 Shanker Nilangi on Nov 11, 2018
Tripcode: 2015hydbgm bus no:f 932 belgaum depo airavata gold class bus. It's scheduled departure time from gulbarga is 11.59 night.. But it arrived to gulbarga 1.30 night. It's one and half hour late. We were waiting in bus stop only till 1.30 am. Its worst service i had ever seen in my life. I request to change bus timings in the web official web site as night 1.30am from gulbarga...
Complaint comments  Read comments Complaint category Travel & Vacations

Karnataka State Road Transport Corporation [KSRTC] — misbehaviour of bus conductor

 Hear on Nov 10, 2018
Volvo city bus 119, ka09 f 4486
Route: city bus stand - l&t
Conductor of this bus uses abusive language if passengers are unable to deliver exact change. He keeps shouting at them till they get down from the bus. I travel frequently in this bus and have noticed this inappropriate behavior multiple times. Please take appropriate action against the conductor.
Identification - conductor wears thick lens spectacles....
Complaint comments  Read comments Complaint category Public Transportation

KSRTC — rude behaviour

 Saakshi Shetty on Nov 10, 2018
Some students bought tickets to go till manipal. But the tickets were with their teacher. The conductor knew about this. But, the teacher got down in udupi. Immediately after she got down, the conductor asked them for their tickets, irrespective of knowing that it's with the teacher. He immediately stopped the bus and asked them to get down in a rude way. This was shocking and very sad. That is not how you behave with your passengers.
Now the students have to get their money back. He can't keep the extra money and not drop them to their destination.
That's completely unfair.
The...
Complaint comments  Read comments Complaint category Other

Karnataka State Road Transport Corporation [KSRTC] — bus not stopped at college for a long time

 Lokeshjgffgg on Nov 10, 2018
I'm student and studying at aps engg college, somanahalli, kanakapura road, bangalore... So many busses not stopped at college stop.. Every busses go rash and not stopped... We r worried for this... Because of this takes long time to reach home... And so many times we complaints but no use,, only one bus stops at 20 busses.. Please take serious action... Thank you.....
Complaint comments  Read comments Complaint category Other

Karnataka State Road Transport Corporation [KSRTC] — arrogant behavior of the ill informed crew members

 Jnanamoorthy Rao on Nov 9, 2018
I had booked a ticket and travelled in in your fly bus number ka 57 f 2886 (Scheduled from manipal to bangalore international airport) from suratkal to kempegowda bus station, bangalore on november 8, 2018 vide pnr:j73273655 with trip code 1900cdpbial. As per the message received, the mobile number of the crew is [protected]. The scheduled departure from suratkal was 20.45.
I am senior citizen of 62 years of age travelled along with wife. I am a regular traveler in your bus since 40 years and have a high regard with the organization particularly with regard to punctuality and contingency...
Complaint comments  Read comments Complaint category Government Organizations

Karnataka State Road Transport Corporation [KSRTC] — unorganised route timing

 rakhi rohith on Nov 8, 2018
The bus which starts at 8.30 from bangalore to calicut shows reaching time as 1.30 at sulthan bathery. But the fact is that it holds two times as one hour in mysore and 20 minutes in gundlepet. What is the sense behind stopping frequently at two places for? It takes more time and never reach the destination on mentioned time. Which makes at most difficulty to the pasenger. Neither i nor i will suggest a person to travel in thus bus...
Complaint comments  Read comments Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — refund not received for failed transaction

 Mary Shibu on Nov 7, 2018
Hi, i have send an email to 'onlinerefund@ksrtc.org' regarding my refund amount for failed transaction but no response. I called the account team but no one picking up the call. I called call center multiple times but couldn’t able to talk to any one as it always says all the customer care representatives are busy attending others.

I have booked the ticket online as a guest user.
Transaction got failed but amount got deducted from bank account.
Here are the details. Online transaction reference no: ob33821351
Maild : maryshibs@gmail.com
Transaction date:...
Complaint comments  Read comments Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — cheep serving, collecting extra money and behaving like, 3rd class like rowdy

 Naga linga on Nov 6, 2018
Bloody hell that people are treating like us cheaper and looting money lot, for one beer they are taking 180 aprt from mrp, infornt of me they had beaten som people... They are bloody hell, some innocents are beaten... Pls take care about this bar... Name is alankar bar and restaurant... Banashankari kanakapura road, are they treating them as customer or like dogs, in front me they had beaten...
Complaint comments  Read comments Complaint category Restaurants & Bars

Karnataka State Road Transport Corporation [KSRTC] — seat change issue

 Imjoe on Nov 6, 2018
I booked a seat in the Karnataka ksrtc bus from Kottayam to Bengaluru. When I booked the ticket, there were only 2 window seats. I booked seat no. 44 on the left which was just in front of the back row . When I boarded the bus I see that seat 44 is the seat in the back row next to window seat. The bus conductor has no information. What happened? Don't you think passengers should be kept informed about such changes?...
Complaint comments  Read comments Complaint category Government Organizations

Karnataka State Road Transport Corporation [KSRTC] — lost bag

 samanth J on Nov 6, 2018
I travelled from panaji to hubli on 4th nov in rajahamsa 230pm bus and reached hubli around 715 and found out that the bag (With name mysore tarpaulins on it) which i had kept in luggage compartment (Backside) of the bus was missing. Conductor had no clue who took it. He called few people and said he cannot help more.
Kindly make sure to mark the bags with seat number or name and give it to right person at the end point....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Karnataka State Road Transport Corporation [KSRTC] — conductor doesn't know the route

 bet on Nov 6, 2018
This complaint is regarding the bus conductor in the bus ka-57-f-2023.
This bus's destination is bypanahalli metro. But it takes different according to the drivers mood. When i asked the conductor will it go via my destination he said no, and i had to get down half way, but later it went through that place only in front of me. My concern is why is it taking different route. And why is the conductor giving wrong information. The passengers usually have complaint on this....
Complaint comments  Read comments Complaint category Employees

Karnataka State Road Transport Corporation [KSRTC] — rude behavior from driver

 HemaMn on Nov 4, 2018
Hi i m writing regarding driver behavior when i asked bus to stop @kit hassan circle in tiptur @2.00am. I have seen all government buses stop at kit college. When i asked whatever wordings he said is not acceptable. He said if something happens he will be responsible they will ask him. What that means he s sure that something will happen if only ladies travel in night. He would have said it's too late we will stop @bus stand. Instead of that whatever wordings he used is wrong. See only ladies traveling means as per convenient they stop bus? If i thought to take bus since bus stop s near my house,...
Complaint comments  Read comments Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — failed transaction in ksrtc, still refund not received

 Kavya HM on Nov 4, 2018
I tried online booking for the airavath bus (Route: bangalore to shimoga bus
Timmings: 7.30 am bus
On date: 18-oct-2018)

Amount got detected but ticket not booked. I did twice and lost 1100rs. Below are the transaction reference numbers.
1. Ob33602950
2. Ob33587777

Ksrtc team not even receiving the call as well as no reply for mail. It’s about 15 working days, still i didn’t get my amount 1100 rs. Please do the needful sir....
Complaint comments  Read comments [1]Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — phone

 moses david on Nov 2, 2018
Dear sir
My name is moses i was using my mobile. Conductor speaking abuse word to me to off the phone why i should off the phone it is my phone and it's my money, i don't like to speak with him so only i am giving a letter to the government, bus no ka.53 f.008 kindly teach him how to speak to passager

Thanks regards
Moses david
P&o technician...
Complaint comments  Read comments Complaint category Employees

Karnataka State Road Transport Corporation [KSRTC] — extra charge on ticket

 Ojas Balaji on Nov 2, 2018
I've been using the volvo from byapanalli metro station to vydehi ttmc for quite a while but every time the ticket is charged from swami vivekananda metro and extra money has to be paid. The conductor when confronted gave 2 options pay extra or leave and get another bus. It's not just a single bus that does this, it's the common con committed by every conductor on that route...
Complaint comments  Read comments [1]Complaint category Public Transportation

Karnataka State Road Transport Corporation [KSRTC] — road safety issue from mangalore to kadaba

 satyaprasad058 on Oct 28, 2018
Sir/ madam,

I am lvr satya prasad working in hpcl in mangalore. On 28.10.2018, m at around 1330 hrs, there was karnataka sarige bus passing on mangalore hassan road near kadaba/ subramanya road turn overtakes a biker very rudely and rashly because of which my vehicle maruti baleno had to be taken off-road to road shoulder thereby vehicle undercarriage hits the road. I felt that ksrtc should arrange safety classes for improving the road safety.
Unfortunately i could not capture vehicle number because our vehicle about met with an accident leaves only damage to vehcile.
Complaint comments  Read comments [3]Complaint category Other

Karnataka State Road Transport Corporation [KSRTC] — passenger not traveled - refund

 harshasmg on Oct 28, 2018
I booked bus ticket for my sister from bangalore to mangalore on 25th oct '18 - pnr - j[protected] passenger name - lavanya

But unfortunately not able to cancel the ticket at last movement. I have inquired bus conductor regarding this. He said he will mark n. T. (Not traveled) in-front of the pnr no.in the travel list. So i can cancel and get the refund. But i am not able to cancel the ticket. Kindly help.

Bus no - 1577
Conductor ph no : [protected]...
Complaint comments  Read comments Complaint category Government Organizations

Karnataka State Road Transport Corporation [KSRTC] — reservation seats mentioning language in interstate buses

 Ashwin Sabu on Oct 28, 2018
Respected sir/madam,
Myself dr. Ashwin a passenger from mangalore to kasargod met with a situation when i was about to sit on a seat where something was written in kannada which i couldn't read. It was a ladies reserved seat told by the conductor.
If it was written also in malayalam or at least in english language i could have read that. So i request you to take necessary action for mentioning the reservations in english language also in the interstate buses as the other state people won't be knowing kannada. As per my knowledge karnataka srtc is the best and ranked first government...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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