Dear sir, 13/08/13
I wish to bring to your notice as to how Kesari tours Pvt Ltd is cheating the customers and earn profit from booking for their tours. I am sending this e mail so that you so that you can warn the other customers not to fall in trap like us.
1) we 4 senior citizens visited Kesai tours Mahim H.O. on 27th may 2013 and booked 4 seats for their S2 tour to Kerala kanyakumari on 22 sept 2013. We paid total 60000 advance . For this tour is for travel arrangements from Mumbai to Kanyakumari by train to was be done by customers.
2) As the train tickets are required to be booked 60 days in advance we requested Kesari tours to confirm the tour so that we can go ahead with our train ticket booking vide our e mail dated 9th July 2013
3) Again on 14th July e mail was sent to kesari asking for confirmation of the tour as there was no reply reminder was sent on 22 July 2013 to which kesari replied quote
Dear Mr.Dande,
Greetings from Kasar....
As per your request we checked that the tour as of today is still in not confirmed stage so we advise you to book your rail tickets or air tickets which are refundable at your own risk.
Thank You.
Anushree Budhkar
21012106 / [protected]
Travel Consultant
Kesari Tours Pvt. Ltd
4) As the reply was not satisfactory, on 12 th Aug e mail was sent to Kesari again informing them that we shall approach Ministry of consumer affairs and TV media against Kesari tours for their lapse of not confirming the tour due to which we cannot book the tickets
5) Immediately e mail was received on that tour is now confirmed and we can go ahead with railway booking quote below e mail
Dear Mr.Dande,
Greetings From Kesari Tours!!!
Please note you can proceed further, and remove the railway tickets as per the Itinerary, if in case the tour gets cancel from our end then we would bare the cancellation charges for the railway tickets of your tour.
Regards
Vikrant.M.Kasar
Executive - Branch Sales
Kesari Tours Pvt.Ltd
314, L.J. Road,Mahim, Mumbai - 400016, India
M + 91 [protected] I P +[protected]
F +[protected]
E [protected]@kesari.in I W www.kesari.in
6) when we checked with the railways today we find that no tickets are available for 20 th sept 2013. So now we cannot take up this tour
We are totally frustrated with Kesari tours and their attitude towards the customers . There will be many more guinea pigs like us. Therefore I request you make the public aware of this sort of cheating by Kesari tours. Request your help in creating awareness of this malpractice by Kesari tours .
Regards
Arun Dande
Mrs Lolita Dande
Mr. yateen Nadkarni
Mrs. Aparna Nadkarni
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