Kesari Tours Complaints & Reviews

I am reaching out regarding the travel package booking made by my aunt for her brother-in-law's 25th wedding anniversary. Unfortunately, due to health reasons, she is unable to undertake long-distance travel. We are frequently visiting their office and following up via calls but no response from the Trip details ( KG 30 April 00423/4 Ms Sonal Acharya and Bhanukumar Acharya. Please note Bhanukumar is also a heart patient besides having other...

Hi,

I aunty has booked the package for his brother 25 wedding anniversary with all her late husband PF money. Now on the day on party his brother slipped and was hospitalized got hurt on back and got operated as well. Now he is not allowed to travel too far. We asked to refund as its huge amount and no in our familes can afford to go. My aunty wanted make his brother in law special used her savings. She is widow and thats her fard earned money we are requesting Kesari tour & travel to refund the money they already have deducted money due cancellation fine.. but they give spare money. See they all are senior citizens in the family. My aunt stays alone with mother-in law that money will help for her. Please helps us in this matter its been months and months now. Trip detials KG 30 april 00423/4 Mr. Sonal Acharya and Bhanukumar Acharya)

We did Dalhausi Dharamshala Amritsar Tour on 1st June 23. We were 8 members. We paid full amount to kesari including airfare. Then before few days of tour we are asked to book air ticket by our own as go air airline had cancelled all its flights. We have been told that airline refund will return to us soon.
It's almost 6 months passed...we are waiting for the refund!!!

We were not having much time to research and thought kesari will do it for us, we payed double the trip amount and booked kesari customized package. But what we experienced was kesari is just an agent who is just worried about saving their money and not customer experience.

They charged me more than 1 lakh for the package. Initially they were supposed to book the flights, as they were mentioning high charges - i have to jump and book the flights on time. Later, they mentioned some resorts and we waited for confirmation till one day before the trip. And one day before the trip, you mention that they got bad feedback from the customers and want to change the resorts. You want me to verify the reviews and photos online for the resorts you mention.. that too one day before the trip.

One question here: Don't you verify the resorts you are booking, are you dependent on customer reviews? Are you making your customers work for you?
I just do not understand what you are charging your customers for.

The resort which you have booked for us in Nainital was so cheap, old property, unhygienic, lot of insects, mosquitos and flies. And even the location was not proper.
Due to which our 2 days of trip got spoiled, my kid suffered from food poisoning. Till now she is not feeling well.

The jeep safari which was not even 4000 Rs was charged with 7500 for us and the zone which was booked doesn't even have any animals, not even deers. As per them, the zone selected was not correct.

This has been a very disappointing and bad experience after spending so much. I am looking for refund as such disappointing trip doesn't worth this much expense.

We were not having much time to research and thought kesari will do it for us, we payed double the trip amount and booked kesari customized package. But what we experienced was kesari is just an agent who is just worried about saving their money and not customer experience.

They charged me more than 1 lakh for the package. Initially they were supposed to book the flights, as they were mentioning high charges - i have to jump and book the flights on time. Later, they mentioned some resorts and we waited for confirmation till one day before the trip. And one day before the trip, you mention that they got bad feedback from the customers and want to change the resorts. You want me to verify the reviews and photos online for the resorts you mention.. that too one day before the trip.

One question here: Don't they verify the resorts you are booking, are you dependent on customer reviews? Are you making your customers work for you?
I just do not understand what you are charging your customers for.

The resort which they have booked for us in Nainital was so cheap, old property, unhygienic, lot of insects, mosquitos and flies. And even the location was not proper.
Due to which our 2 days of trip got spoiled, my kid suffered from food poisoning. Till now she is not feeling well.

The jeep safari which was not even 4000 Rs was charged with 7500 for us and the zone which was booked doesn't even have any animals, not even deers. As per them, the zone selected was not correct.

This has been a very disappointing and bad experience after spending so much. I am looking for refund as such disappointing trip doesn't worth this much expense. I contacted them snd did not receive any response

Raipur Dated 02.06.2023
Dear Sir,
Sub:-Grievances -no clarity on the information provided-step brother treatment with guests-

I Pradeep G. Sane, I.R.S., Assistant Commissioner (Retd) from Customs & Central Excise Department residing at Raipur (Chhattisgarh), and presently legal consultant of Taxation matters of same department. That I am a Regular customer of your esteemed organisation ‘Kesari” and in past...

I Ms.Anjali V Sonpethkar, A handicap person of 48 years Booked tour NK2506P3 - LEH LADAKH on 25th June 2023 Pune Airport to Pune Airport with Kesari Tours PVT LTD Pune FC road office. Booking Date : April 11, 2023 ById : AJINKYA - ( P2 )
Departure Date : June 25, 2023 - July 1, 2023. I have paid Rs 128100 by cheque on 11th April 2023. On 21-May-2021 they are called and told that the flights they booked with Go first Airlines are cancelled and they will do refresh booking with indigo flights and need to pay 51000 per head means 102000 for two person. They are not doing any written communication. They have not taken my concern before booking flights. Now I am not having any money to pay. so asked them complete refund. But they are not answering me. Please I also sent mail I would like to inform you that as a handicap and single lady, I will not be able to pay extra money but no answer given. Please help me to get my refund back

Hi Guys,
I have booked a tour with kesari tours on 25 june 2023 for leh Ladakh. They told they booked go first flights which is cancelled so they are rebooking with indigo and asking 50000 per head extra. I can't afford this extra air fare.
Also go first is not yet cancelled flights after 26 may. I am not sure whether Kesari is cheating.
I would like to inform you that as a handicap and single lady, I will not be able to book flight tickets on my own. The reason for selecting Kesari is due to its good customer service and empathy towards customers.I am a single earning handicap woman so I will not be able to pay extra money . So If kesari can take me on the NK2506P3 tour on[protected] as decided then it's fine with me, otherwise Kesari should return all my money .

Dear Sir,

We book this tour because of previous Shimla -Manali tour experience was great . But in this above Mussoorie - Nainital - Jim Corbett tour dated 07.05.2023 to 14.05.2023 not up to the Mark.

1. There was leakage to AC in Bus and water was continuously following from AC on the seat. But the issue was not resolved till the end of tour.
2. Hotel Declared for Mussoorie and Jim Corbett was changed . Changed Hotel at Mussoorie was not upto the mark .
3. Journey for Rani Khet is very long and very tired some journey . However after reaching the spot only few minutes were assign by the Kesari to enjoy the scenery of the spot which made tourist dis appointed .
4. We opted for LAN Package in which four families with three members each. Were in Vehicle. However while assigning rooms at Hotel Royal HERITAGE Nainital . Families at Serial Number One Two and Four along with Air to Air tour members of Kesari were assigned rooms in front location of Hotel and we being serial number three were assign room at back side of the Hotel in extended rooms next to storage room. Only two aged couples were at the backside of the Hotel. After complaining tour manager about the same, next day he allotted room in front side. Kindly clarify why room numbers were not allotted as per sequence.
5. While going Jungal Safari out of 30 members of Kesari Tour all were issued Gate Pass as per their family members and our family was splitted in two different vehicles i.e. My self in one Vehicle and My wife and Son in another vehicle. Rest of all families were together in One Vehicle. We being 4 families of LAN Package ( 3 Members each ) could have been adjusted in two vehicles ( 6 members in each Vehicle ) but it was not done.
The Gate pass must have been issued by forest authorities as per the list given by Tour Manager in which our family was not kept combine. How any member can enjoy jungle Safari of nearly three hours without his family members.
6. We have not receive Hard copy of Group Photo which we had received during Simla Kullu Manali Trip. Even soft copy of the Group photo of this tour (N6070523/2 ) is not receive till this time.

These suggestions are given to bring improvement in services of KESARI up to the satisfaction of Customer .

An early reply is expected .

Regards,
Sandesh Gandhi
[protected]@gmail.com

I booked tour for Kashmir - Vaishnodevi which was supposed to depart from 7th May 23. On 3rd May Go air cancelled all their flights. I immediately reach out to Kesari team about next course of action and sent them multiple emails with reminders. But no one from Kesari Tour side responded and customer care just said "please wait our meeting is going on. And on 6th May some one from Kesari called me and updated that your tour is been cancelled. But if you want to go then you can book your own air tickets. This was 11th hour decision for me and i was not in a position to book ticket. When i asked on 3rd May then Kesari said wait and dont do anything, we are checking and updating you.
Now Its 15th May and daily i am sending email about my money to refund but there is no communication. I am demanding below
1. Booked air ticket invoice and its PNR number. Because i wanted to see if Kesari really booked air ticket on my behalf.
2. Apart From Air ticket Kesari is not talking about remaining balance and when i will receive that. They just publish one common 3 page disclaimer in that they are mentioning 50% deduction of amount.
We haven't received any service and they are not picking our phone and neither responding our emails. This is purely unethical and unprofessional business by Kesari tours.
I email to Kesari owner Mr. Shailesh patil ([protected]@kesari.in) but he also not responding. When call to Kesari customer care they dont have any info.
I am raising this complaint by hoping i will get some quick resolution because its a feeling like Cheated by Kesari. Need someone to help here.

Regards,

Parag

Kesari Tour... We have booked kesri Tour for Kashmir Destination for 10 people.. paid all the money total 6.2 lacs in the month of feb23 itself ...

Now to days before of trip they are demanding more 47k per head (Total of 470, 000 to continue this trip... Or threatening to cancel themselves and paid only 15k refund...

Not ready to provide any other solution or adjusting tour dates or locations which we are ready...

Hv booked Nepal tour at borivali branch with Ms. Prachi. I hv query i m calling n did whtapp msg also but ths lady is not picking the mobile n forwarding to landline number which keeps on ringing. No response i[censored]r executive works ths way n in case if emergency who will hlp. Kesari shud appoint professionally understanding customers n responding thm if busy thy can drop msg which is not done. I don't feel nxt time i shud choose kesari for my tours ths type of behaviours is bad for ur company. pl do respond

I hv booked Nepal tour at borivali branch with Ms. Prachi. I hv query i m calling n did whtapp msg also but ths lady is not picking the mobile n forwarding to landline number which keeps on ringing. No response i[censored]r executive works ths way n in case if emergency who will hlp. Kesari shud appoint professionally understanding customers n resping thm if busy thy can drop msg which is not done. I don't feel nxt time i shud choose kesari for my tours ths type of behaviours is bad for ur company. pl do respind

The Go first airlines news for filing insolvency petition was in the limelight on 2nd of May 2023 our tour return ticket was for 6th of May 2023 from Srinagar to Mumbai.
The travel company should have blocked some other airlines immediately for us but it waited till 4th of May when the airline tickets were at sky rocket prises and then asked us to pay the entire new ticket amount to go back to Mumbai on same day as scheduled
The travel company didn’t give any formal mail or messages regarding the same neither they discounted the ticket prize with their own contribution
We had to bear 30% more cost for the tour because of this incident.
For a tour of Kashmir we had to pay almost 1.25 lacs per person

I had booked a group your for my parents, to Himachal Pradesh, starting from Bangalore on May 1st, giving the full amount.Once my parents got to know of the tour, the very next day, they requested a change of place, as the trave schedule l was a little tedious for them, they felt.So I requested the booking agent for options of destination change.Then she was not reachable for a few days.Later she compels us for cancellation, losing all our money.Absolutely no communication from her end regarding the possibility of getting other options.Nothing at all!Very horrible experience.
Agent name: Madhushree
Contact number:[protected]

HI

My uncle was supposed to travel by Kesari travels but regret to inform you that due to a recent medical emergency, we are unable to go ahead with the trip as planned. (KG 30 april 00423/4 Mr. Sonal Acharya and Bhanukumar Acharya ) as he is hospitalized and been operated today.

We have requested them to make necessary arrangements for postponing the trip with no extra charges. We want to travel so we requesting to place us another same trip .We have enclosed the reports of the medical emergency for your reference.

If they are unable to postpone our trip, we understand and request a refund of the maximum amount possible. But there is no corporation by them it .20days to trip postpone can be done if they can't refund

Please help us

Thank you for your understanding and kind assistance in this matter.

Hii
This is Ramesh Malkani
No doubt it was enjoyable time with the group but was tiresome & hectic too when we had to get up very early in the morning for few days @3 am disturbing our daily gen routine & consequently few of our senior citizen friends in the group had suffered lot of health issues while flying back It seems as if we have to complete iternary anyway in short span of time 8 days only
The tour should have been for 10 days instead of 8 days for real enjoyment without tiresome
Thanks

Our kerala trip from[protected] to[protected] was arranged by kesari. Our departure from mumbai to Kochi on[protected] by "GOAIR"= Ridiculous Airlines was quite good and flight was on time. But our return journey is really worst. Please book airline tickets as per customer's convenience and not by your convenience. Because your convenience is our inconvenience. Your scheduling of last day check out timings of hotels and then airlines were worst which doesn't match anyways our hotels check out was 8 hrs before our plane what the person will do 5 hrs. And the main and important thing which is about your tie up with ridiculous airlines please improve your tie ups with better airline company because our flight was at 8pm which is delayed by 3 hrs I am still on airport and not a proper confirmation about timings of the airlines. Airlines had not clear vision of the reason of delay. We are not foolish to pay the full amount to you. The airlines are not ready to provide any single compensation to any of the customers. Kindly provide good service to customers

Hello,

I have booked a Amritsar Trip for 10th Nov 2022, its a group tour.. my package included the flight as well. During the booking it was clearly mentioned that 3 senior citizen ( out of which one is 89years) will be on board, however the flight booked was for 4:30am which means we need to reach the airport @2:30am. When questioned Neha and Namita ( Mahim branch) clearly mentioned that they have shared the feedback to the management. is this how you provide client satisfaction.

Further they called my parents and said they need to arrange for COVID certificate, none of the airports are checking the same.. they why hassle us.

morever.. Kesari team are in a myth that they are market leaders, hence no value for client.. the attitude is .. you go we get ten more

I had with one tour with kesari. dated (8 March 2019), that tour is really incredible, in that best experience.
I also booked two tour more.
1)Ashtavinayak tour and

2) statue o[censored]nity both are booked in (19/01/2020)

Due to pandemic situation both are cancelled.
And you are issuing credit shell with lots of money deduction which is non acceptable
we also suffered a lot in financial...