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[Resolved]  Khivraj Motors — Bad Service

Khivraj Motors
2/ 11, Indiranagar, 100 Feet Main Road, Hal 2nd Stage
Indira Nagar, Bangalore - 560038.
Hi,

I had bought one Pulsar 200 from Khivraj Motors Indira Nagar Branch, Bangalore . After some time I had given my Bike for servicing . During my second Bike servicing ; I had asked them to resolve some issues with the Bike ; First one fuse is getting off very frequently and Petrol indicator was not showing the indication properly but to my surprise they had not done the servicing properly and above all both my issues are still there even after the completion of servicing. When I raised a query in regards with above ; they had made a pathetic excuse about the overload of work in the Workshop. But without finishing the Proper work they didnot forget to charge 300 Rupees for the work which was not being done.

Apart from that customer service was very bad. No one in the work place was responding well and they were targeting others for the work to be done.

It was really bad annd really horrible experience .

The supervisor is having very unconcerned attitide about the work and needs of the customers and most of the time he would not like to listen to the customers and he is very good in making excuses.

I again went to the workshop just two days back in regards with the new issue with my bike about the Disappeance of Digital display but the Supervisor again made a stupid execuse about the workload and advised me to leave the bike for the whole one day.

It was just a 15 Min job but they do not want to take any initiative to resolve cutomer's issues.

I would like to suggest Khivraj Motors to improve the quality of customer service otherwise close your servicing centres so that customers should be saved from getting into the trap of poor quality service and can look for better alternatives.

I hope to get a better service in the future and hope some actions will be taken.

Thanks and Regards

Kshitij Kulshreshtha

[protected]
Complaint marked as Resolved 2020-08-14 00:20:08
Complaint comments  5 CommentsShare0Tweet0

Comments

v true..
This is Vishwa Auroracooling Solution Head. We brought Bajaj Discover DTSI For Company Use in Bangalore Domlur Branch. The reason why im rising complaint is service is very very bad right from First Free service Known They are not accepting Remaining free service they charging the amount for it. When we questioned regarding this the concern person behaving very bad, totally we disspointed with the service..
They are giving silly reasons for our complaint. so you have take serious action against domlure branch representatives i hope u will do so..

Job Code Number-2079
Date:[protected]
Km- 4614 For Second Service
Even I experienced the same problems with khivraj Motors at indiranagar, Its worse than a Government Office. Wil never suggest any of my friends to buy a bajaj vehicle.
I agree, the khiviraj @ domular flyover is one of the worst service centre in bangalore, i have given my bike for servicing & given the given some complaints about the bike, once i got the bike & cross checked, water service is not done properly, none of the complaints are resolved & broke the parts of the bike, when i asked the supervisor asked to leave the bike for 2 days to resolve the complaints, but the bill is given on same day:), after 2 days i got the bike with broken part replaced (charged) & solved some complaints... so i request u not to give ur bike for servicing @ khiviraj @ domular flyover

chandra...

Khivraj Automobiles, — poor customer service

to whomsoever concern,

Recently i visited Khivraj bajaj showroom located in Kasturba Road, Bangalore.

I found that one of the worst service i.e right from sales executive behavior (care-less)

they never keep up-to the promise made by them.

sorry to tell this but this is fact that is happening in reality.

i request the company (khivraj automobiles) to taken action on this issue.

regards

naveen
[protected]

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