Kingfisher Airlines — flight cancelled - no refund

Dear Sir,




I have a booking for my family from Delhi to London; from Kingfisher airline vide booking reference no. – BXCHQD for 26th May 2012. I heard from media that Kingfisher has cancelled all flights to London. I was expecting an email from Kingfisher but never the less I wrote to kingfisher via attached email – still no response.

I spoke to kingfisher’s customer care representative ON 26TH MARCH 2012 and he has confirmed that flight is cancelled and I am eligible for refund. He cancelled the bookings and has confirmed to me the following:-

· Kitty sethi (wife) the refund amount is £222.00 and cancellation receipt no. is –[protected]
· Arnav Sharma (son) the refund amount is £195.00 and cancellation receipt no. is –[protected]

I was further advised that no separate email will be sent for this confirmation and refund will be sent in 14 business days (which is very long period by any standards).

I asked for a written confirmation of the above understanding in terms of an email from your side.

I was never provided with this email confirmation.

I have written many emails and contacted airline’s call center by numerous calls but no body confirmed any thing. I have spent a lot of time and money already on calling airline from UK. I am fed up and today I have got confirmation that there is a problem in payment gateway and it will take another 14 working days. I was refused to transfer my call to supervisor and instead is provided this email id and was asked to write to him and was promised reply in 24 hours, the reply never come.

They are harassing me. I have already spent extra money in purchasing VERY EXPENSIVE TICKET in lieu of cancellation, then a lot of money in chasing them from UK on their call center and have been exhausted emotionally and mentally in mindlessly chasing them with no response.



I LOOK FORWARD TO DGCA TO PREVAIL ON KINGFISHER TO REFUND MY AMOUNT IMMEDIATELY AND ALSO TO PAY ME DAMAGES OF ADDITIONAL £500.00 FOR HARASSMENT.



I am attaching all the relevant emails and booking tickets for your kind reference.

With regards,

Gaurav Sharma
Mobile – 0044-[protected]