[Resolved] Kingfisher Airlines — Poor service, risking passenger's life | |||
PNR No - IUJZBO. This is with respect to the online booking which we have made for Kingfisher airlines tickets on 25th Dec 2011. The flight details are as below - Flight no - IT0352 Mumbai to Srinagar via Delhi, departure 4th Feb - 10.10 AM, arrival 4th Feb 14.25 Passengers - Khalid Mehmood, Shamshada Akthar (55 yrs) and Masiha Sohail (5 month infant) The issue I want to escalate is that while we had made this booking online we had also confirmed seats for them (24A and 24B) which is also available in the soft copy of the ticket that we received on mail. Inspite of the facility being available and we utilizing the same when they collected their boarding pass at Mumbai airport different seats were allocated (not the ones which we had selected). Secondly this was a via Delhi flight with a total duration of approx 4 hrs with no change of flights. This was the reason why we booked it because there is an aged lady and an infant travelling. However to our shock at the Mumbai airport they were handed over 2 different boarding passes one from Mumbai to Delhi and a change over flight from Delhi to Srinagar with a 1 hr stay at Delhi airport. This was nowhere mentioned in the booking details. To further add to the dismay at Delhi airport there was no proper communication as to from which terminal the flight would take off. They had to actually run (and I mean it they had to literally run) from 1 terminal to another to take the flight. This situation with an aged lady running with an infant in hand is not expected after making the bookings much in advance and being a regular with Kingfisher. The entire experience has been alarming and a risky one because there could have been serious consequences. My mother in law who was travelling with the infant is a thyroid patient and after this whole drama at Delhi airport she was actually breathless when she boarded the flight. This is just not acceptable. I demand an answer to my grievance for the inconvenience, trauma and pain caused to me and my family. Regards, Veena Wani Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
The service given by kingfisher airlines in flight (IT-100) from mumbai to banglore & (IT-111) from banglore to mumbai was so mutch poor that we had not got the dinner in both flights. which are having same crew members we told to the crew member about the incident but they did not gives attaintion to us.
we paid charges for their five star service not for third class service!!
we paid charges for their five star service not for third class service!!
Kingfisher Airlines — Poor service
My flight to Bengaluru was cancelled and rescheduled.However,nobody was able to confirm my ticket for the next flight despite repeated calls to various call centers including calls from Pune to Bengaluru.This is the worst service that has been provided to me by any airline.Kingfisher must pull up their socks and see more to customer satisfaction.I rate them the worst in customer service. Kingfisher Airlines has the worst service in customer handling ever experienced by me.
How can this airline claim itself to be 5 starred when it does'nt have any good customer care exec.
Online booking is available, but hard to believe it doesnot have online resecheduling and cancellation facilities.
Apart from the value added TV service there is nothing much in travelling with kingfisher.
How can this airline claim itself to be 5 starred when it does'nt have any good customer care exec.
Online booking is available, but hard to believe it doesnot have online resecheduling and cancellation facilities.
Apart from the value added TV service there is nothing much in travelling with kingfisher.
Dear Sir,
I have booked ticket online yesterday from Bangalore to Bhuj - Could not get the E Ticket - Can u pl. send it to mail mail ID. Name Prakash.Ramanna.Tirakannavar - Travel Date - 18th March-2010
I have booked ticket online yesterday from Bangalore to Bhuj - Could not get the E Ticket - Can u pl. send it to mail mail ID. Name Prakash.Ramanna.Tirakannavar - Travel Date - 18th March-2010
Kingfisher Airlines — Customer service
I travelled on Kinfisher airlines from London-Mumbai on 23rd Sept 2010 on Flight no- 8 PNR No- MDTGRN.The staff was very rude and very unhelpfull even to elderly people. The elderly couple needed some help to put their hand baggage in the aircraft hold & asked for help but the staff refused, asking them to just sit down and never turned up to place the baggage. Finally I had to ask one of the passenger to help them. The couple also asked for tea but they refused them saying this is not tea time as they were serving juice. The couple refused to have juice as they had cold but didnt have any other option.
I myself had the same experience with food. As I opted for Indian food I was served rice which had water at the base. I called upon the staff to replace the rice with something else but they didnt bother even to inform what was happening. Finally they turned up to clear the plates. I dont expect this service from a five star airline as I had to travel on a hungry stomach having no other option. I believe my fare was including service or I was not aware if I had to pay seperately for service. I have travelled for last 5 years on international flight on the same route but never experienced this even from the cheapest airlines. I only travelled this time as it was recommended by my friends not knowing I was suppose to starve for almost 9 hours.
On my return flight on 18th Oct flight no -7 the service was really good which I didnt expect at all.
My sincere request to Mr. Mallya to provide good customer service on flight including food as the passengers are not allowed to carry food & drinks on flight
Hope you will consider my request as I dont want someone else to suffer as I did
Regards
Cheryl
I have just returned from a 2 week holiday from Mumbai where I travelled to with my 2 kids and my parents. Our scheduled returned flight was 0007 on 5 March at 13.05. From the time of arriving at Mumbai airport to boarding the plane my mum was seated on a wheelchair and her health was continuously declining.
As per the Kingfisher check in guidelines, I tried to web check-in 48 hours prior to departure. Despite several attempts the system would not allow this. I then called the customer service at Kingfisher and managed to get through on one of the 5 no’s listed on their website. I explained to the officer on the phone how important it was for my parents to have seats with extra leg room due to their poor health condition. I also explained to her that this request had already been made whilst booking the tickets 6 months ago in London. The lady confirmed that the seats have been requested and this request is visible on the system and she confirmed that at the airport there should not be any problem.
When we arrived at the airport, and at the check in desk, I was at the counter for almost an hour having this discussion with 3 members of staff who were all trying to deal with my request for extra room seats. And despite having booked this in advance, despite the lady having confirmed this on the phone, all these 3 officers spent 1 hour trying to sort out the booking which according to them was not possible for 2 seats to have the extra leg room. After much discussion, the officer was able to provide me with 1 seat on row 11, and the other 4 seats on row 26. Although I was not happy with this I had no choice but to accept.
We then progressed to the departure gate. At this point one of the staff wrote our boarding card no’s onto a piece of paper and it was then I realised that we have all been issued with seats on row 26, instead of 1 seat on row 11 and 4 on row 26. Once again I had to have a full discussion and repeat the reasoning why I needed two front seats. At this stage I was getting very angry at the staff, the system and the complete lack of customer care despite my mother whose poor health was clearly visible. We were then told to go towards the aircraft which we did, and on reaching there we were told to wait more while they tried to find some suitable seats. In the end I had to tell my kids to go and seat themselves while I wait and sort out their grandparents seats. My parents were then given 2 seats on row 22 and the passengers from there were requested to take 2 of the seats on row 26. I eventually seated my parents and seated myself further on.
Having had heard about Kingfisher being a 5 star airline I was very much looking forward to travelling with them, but the whole experience has left a very nasty feeling. I certainly would not be able to recommend Kingfisher to anybody. There is alot of work required with this airline.
As per the Kingfisher check in guidelines, I tried to web check-in 48 hours prior to departure. Despite several attempts the system would not allow this. I then called the customer service at Kingfisher and managed to get through on one of the 5 no’s listed on their website. I explained to the officer on the phone how important it was for my parents to have seats with extra leg room due to their poor health condition. I also explained to her that this request had already been made whilst booking the tickets 6 months ago in London. The lady confirmed that the seats have been requested and this request is visible on the system and she confirmed that at the airport there should not be any problem.
When we arrived at the airport, and at the check in desk, I was at the counter for almost an hour having this discussion with 3 members of staff who were all trying to deal with my request for extra room seats. And despite having booked this in advance, despite the lady having confirmed this on the phone, all these 3 officers spent 1 hour trying to sort out the booking which according to them was not possible for 2 seats to have the extra leg room. After much discussion, the officer was able to provide me with 1 seat on row 11, and the other 4 seats on row 26. Although I was not happy with this I had no choice but to accept.
We then progressed to the departure gate. At this point one of the staff wrote our boarding card no’s onto a piece of paper and it was then I realised that we have all been issued with seats on row 26, instead of 1 seat on row 11 and 4 on row 26. Once again I had to have a full discussion and repeat the reasoning why I needed two front seats. At this stage I was getting very angry at the staff, the system and the complete lack of customer care despite my mother whose poor health was clearly visible. We were then told to go towards the aircraft which we did, and on reaching there we were told to wait more while they tried to find some suitable seats. In the end I had to tell my kids to go and seat themselves while I wait and sort out their grandparents seats. My parents were then given 2 seats on row 22 and the passengers from there were requested to take 2 of the seats on row 26. I eventually seated my parents and seated myself further on.
Having had heard about Kingfisher being a 5 star airline I was very much looking forward to travelling with them, but the whole experience has left a very nasty feeling. I certainly would not be able to recommend Kingfisher to anybody. There is alot of work required with this airline.
King Fisher — customer service
hi, this is the bad experience i had with king fisher.Me and my son(2 year) were travelling from Bangalore to london.we got baggage limit for both o[censored]s is 70kg.From Bangalore to mumbai i upgraded my ticket to business class.they changed my luggage to 74kg.i asked kingfisher employee allow me to drop my cabin luggage in to check in luggage why because i have a child i can't take 14 kg luggage with me.but she denied after requesting so much of time she agreed to speak to her manager regarding luggage.when the manager came in to picture same repeated and he was very rude and saying that we can't allow cabin luggage into check in luggage you are trying to overcome rules and so much of money is involved in this and also said to kingfisher employee cancel her ticket went off.i couldn't understand here is whats the problem to allow cabin luggage in to check in luggage.this is not the first time i am travelling with king fisher every time when i travel they used to allow the luggage.that's why i expected this time also.so i am giving this feedback with the assumption that kingfisher take my feedback into consideration and will not repeat the same with other passengers especially who are travelling alone with children.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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+91 20 2729 3030
+91 98 6725 1068
12th floor UB Tower, UB City, No. 24 Vital Mallya Road, Bangalore, Karnataka, India - 560001
I booked my mums ticket from Kingfisher Airlines, everything was good untill she gets to India (Vadodara) . She is coming 12/08/09 from Vadodara to Bombay and Bombay to London, now she went to confirm her booking, what agent said is flight is cancelled . I wonder how the hell the hey cancelled the ticket without telling the passangers !!
What a poor customer services also inreply the agent said its not their fault as we should have provide the details for contact but if i am not wrong what is their responsibilities about the customers ?? to just make money !!!
In booking procedure agent dont ask contact details e.g where passangers is going to stay or any kind of communication details at all . Also, they did not provide any optional services, instead they said my mum has to pay if she wants to travel the same day, she spent atleast 3 hours and managed to get replacement flight.
At last minute my mum has to run around, really bad experience no proper answer at all...