Koovs — refund:Wildcraft Solstice Blue Triple Compartment Backpack

Address:

Chennai, Tamil Nadu

Wildcraft Solstice Blue Triple Compartment Backpack
Order Date: Nov 19, 2011, 03:09 PM
Order Number: 281679
Total amount: Rs. 1395.00
I am a regular online shopper and have purchased from various online shopping portals.However when i bought a product from koovs.com,the experience has been terrible.i ordered for a Wildcarft Laptop bag on 14th Nov & received it.But the bag did not meet the description provided & was not a laptop bag at all.It didnt have a laptop sleeve itself.I spoke to the customer care & they asked me to ship the product back.I returned the product on 24th Nov to the mentioned address.Howver after receiving the product,their attitude towards me has been appaling.I was trying to contact them to know the status and have been queued for for very time wasting my phone bill. At last they agreed to refund the money & asked me to wait for 21 days for the money transfer to be reflected. I even confirmed the same several times during this period. After 21 days when i called, I am not getting any proper response and they are starting the process all over again and just asking what is the issue. The mail i received from them is in inappropriate tone and highly disrespectful. Now I feel cheated as they havent returned my hard earned money and are in possession of my bag too.they said they will call my number and they are switchin off their cell.they agreed and confirmed to refund and they have been cheating us all this days and now they are saying its not possible.