Koovs.com — No product, No refund from Koovs

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have brought an item from koovs on January 2nd order id 401018, still i have not received the product, I called the customer care multiple times but everytime they assured me that the product will be delivered within 2-3 days and also never got any email response too.
They even agreed to refund the amount within 48 hours but completely stopped responding beyond that and never refunded the amount despite multiple calls/reminders.