[Resolved] Koovs Marketing Consulting Pvt Ltd — Regarding replacement of damaged items from Koovs | |||
I have ordered a item - Combo Offer of Pigeon Little Wonder 550w + 3Pc Non Stick Gift Set (1 Qty) on dated Feb 13, 2012, 10:22 PM on www.koovs.com. I received the items on 23.02.2012 from Koovs. When the courier is opne I found that Pigeon Mixer is damaged. I booked a complaint on the same day. Even I e-mailed a photos of damaged item with time stamp on the photos showing damaged area. They told me that they would arrange for reverse pickup with in 48 Hrs and replaced the damaged item. After 20 days there is no progress. The customer care no shown on Bill invoice is wrong. The customer care number available on Website www.koovs.com is also not working - on calling, this telephone does not exist. Till today there is no progress of any kind. There is no progress by the company Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4677 0000 [Regd Office]
House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
Koovs Marketing Consulting Pvt. Ltd — Product not received
My order details:Order Date: Dec 19, 2011, 02:26 PM
Order Number: 345767
Total amount: Rs. 2200.00
Items
Transcend Micro SD Card 32 GB (Class 2)(1 qty)
Shipping Status - In progress
Have not received the product. Called the Koovs people many times, every time they assure that they are going to send it now and you will receive it in 3-4 days. Finally after so many requests made, I did not received the product and asked to refund the money into my account. They are making fool of me and messaging me that they will solve the issue by the day end or within an hour or so. Now they have stopped responding too.