Comments
Its shame for KSRTC that they fail to refund public money blocked during e-mail transaction.Authorities shuld do some thing to avoid defamation of KSRTC because of incompetent people sitting around General Manager of KSRTC.
S.M.Sharma
Mob.[protected]
mail: surender.m.[protected]@gmail.com
S.M.Sharma
Mob.[protected]
mail: surender.m.[protected]@gmail.com
Online transaction refund
My online transaction got failed, but money (Rs. 1264) got debited from the credit
card
already send lot of mails to [protected]@ksrtc.org, but till now no
reply from them..
Please look into this issue ASAP.
OB reference No: OB2403696
LOGIN ID: Vidyalaks23
Transcation Date: 24/07/2010
Its been more a month, but still no reply for the mails i have sent and if i call to this number (Please call on[protected], 22221321, 22221332 and 22221128 Extn
283 for delay in refund of credit card payments and any other debit
card payments except SBI.
Please call on[protected], 22221321, 22221332 and 22221128 Extn
280 for delay in refund of online SBI (debit cards) payments.),
but if we call, they put us on HOLD and i once almost waited 30 min, but no reply.
Please someone look into this issue orelse there is no use in Consumer protection and stuffs.
My online transaction got failed, but money (Rs. 1264) got debited from the credit
card
already send lot of mails to [protected]@ksrtc.org, but till now no
reply from them..
Please look into this issue ASAP.
OB reference No: OB2403696
LOGIN ID: Vidyalaks23
Transcation Date: 24/07/2010
Its been more a month, but still no reply for the mails i have sent and if i call to this number (Please call on[protected], 22221321, 22221332 and 22221128 Extn
283 for delay in refund of credit card payments and any other debit
card payments except SBI.
Please call on[protected], 22221321, 22221332 and 22221128 Extn
280 for delay in refund of online SBI (debit cards) payments.),
but if we call, they put us on HOLD and i once almost waited 30 min, but no reply.
Please someone look into this issue orelse there is no use in Consumer protection and stuffs.
Same thing happening in my case. they dont pick the call or if they pick, they disconnect it.. I tried calling 22221321 and no response at all
I am scared about the payement with credit card, otherwise they will charge for the pending amount.
jagan
I am scared about the payement with credit card, otherwise they will charge for the pending amount.
jagan
I am also facing the same problem with this KSRTC. Could you please guide me how to get refund for the ticket.. I booked two tickets and those were cancelled during booking itself... mail me [protected]@yahoo.co.in
Today I am writing in this section is becuase of the frustration. KSRTC has one of the most pathetic customer service. Online booking doesn't work fine, Phone service cannot be pathetic because nobody receives the call. Today I tried to book tickets from Bangalore to Pondicherry online which did not work as usual, so for a change I tried the phone service. I called [protected], First of all it was difficult to find the number. After finding the number, I have tried to call them more than 10 times and nobody answered the call. The time I called was between 3.00PM to 4.00PM on a friday, which is not half day.
When the above options did not work, I tried to find help directly. I walked up to a person in KSRTC's so called "May I help You" counter. "May I help You" thats , sorry about the word but its the frustration you have to understand. If you walk to this person ask a question. The way he answers would be as though we are troubling him. When I approached him, he was literally scraching his balls and ignoring me. When I tried to tell him this is not customer service. He almost got in to a fight with me.
If you cannot provide a good service, the best option for you is to stop the services which you cannot maintain.
With due respect KSRTC Customer Service Sucks!!!
When the above options did not work, I tried to find help directly. I walked up to a person in KSRTC's so called "May I help You" counter. "May I help You" thats , sorry about the word but its the frustration you have to understand. If you walk to this person ask a question. The way he answers would be as though we are troubling him. When I approached him, he was literally scraching his balls and ignoring me. When I tried to tell him this is not customer service. He almost got in to a fight with me.
If you cannot provide a good service, the best option for you is to stop the services which you cannot maintain.
With due respect KSRTC Customer Service Sucks!!!
Hi Jagana,
I am sundeep, i booked a ticket using Ksrtc online portal on 27/04/2011 due to some error trasaction was not successful but from by credit card amount was deducted..(after that i booked same ticket with another transaction using same card and that was successful for that also amount deducted)
when i called Credit card guys they told me if transaction was not successful then merchant can not claim the amount ..so blocked amount will return back..
but when i checked the credit card statement for that month this amount o[censored]nsuccessful; transaction was deducted from by card, when i called the Credit card care they told me that merchant claimed the amount.
Now i need to get back the ammount back from KSRTC but when i call above number you mentioned no answer from other side.
can some one tell me how to proceed ?
my detail are as follow:
transaction reference No: T27752 (sbi credit card transaction number, received from SBI cust care)
LOGIN ID: sundeep_rd
Transaction Date: 27/04/2011
Amount: 599rs
I am sundeep, i booked a ticket using Ksrtc online portal on 27/04/2011 due to some error trasaction was not successful but from by credit card amount was deducted..(after that i booked same ticket with another transaction using same card and that was successful for that also amount deducted)
when i called Credit card guys they told me if transaction was not successful then merchant can not claim the amount ..so blocked amount will return back..
but when i checked the credit card statement for that month this amount o[censored]nsuccessful; transaction was deducted from by card, when i called the Credit card care they told me that merchant claimed the amount.
Now i need to get back the ammount back from KSRTC but when i call above number you mentioned no answer from other side.
can some one tell me how to proceed ?
my detail are as follow:
transaction reference No: T27752 (sbi credit card transaction number, received from SBI cust care)
LOGIN ID: sundeep_rd
Transaction Date: 27/04/2011
Amount: 599rs
I am into the same situation. Did anything solve your problem?
Please let me know the solution if you received your money.
- [protected]@gmail.com
Please let me know the solution if you received your money.
- [protected]@gmail.com
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![Karnataka State Road Transport Corporation [KSRTC] Phone](/img/bn/phone.svg "Karnataka State Road Transport Corporation [KSRTC] Phone"){kind=small}
+91 80 4455 4422
+91 44 2479 4442
+91 77 6099 0035
![Karnataka State Road Transport Corporation [KSRTC] Website](/img/bn/www.svg "Karnataka State Road Transport Corporation [KSRTC] Website"){kind=small}
![Karnataka State Road Transport Corporation [KSRTC] Address](/img/bn/location.svg "Karnataka State Road Transport Corporation [KSRTC] Address"){kind=small}
Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
I have not received any updates on the below mail. It's been already 3 months this transaction has happened. Please let me know on any updates on this. If I am not going to get any response to this I will be lodging a complaint in the consumer court on the same. Please don’t make things complicated.
Thanks & Regards,
Vishwanath.