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[Resolved]  KSRTC — KSRTC Bus Maintenance

I had booked a ticket on KSRTC Rajahamsa on 25.07.09. The Time of the bus was 08.15 am. The bus started on time.

After 1 hour journey the bus started a Break Jam problem. The driver stopped the bus and made some repair for the time being. Immediately contacted their Head Office to arrange for an alternate solution, so that the passengers do not face the problems.

He was duly told to take the bus to the nearest Bus Depot (i.e. Kunigal Bus Depot). The driver obiediently did the same, but the mechanics after inspecting the bus told the driver not to continue the journey as the repair was little major.

The driver and conductor immediately called the Head Office - Mangalore asking them to arrange another bus for the commuters as this bus could not move ahead (They had called on [protected],[protected]. The response was that let the commuters board an on coming bus and to park the vehicle where it is.

The conductor asked the commuters to board an on coming bus, but all the busses moving to Mangalore were full as it was a weekend and the trains were also cancelled.

The Officers incharge were least bothered to arrange for an alternative bus, nor find an alternate solutions. However some of the passengers boarded an oncoming bus standing all the journey. But some people could not find place even to stand and continue the journey.

The problem is whether the KSRTC holds responsibility to transport its passengers to the destination in time, and secondly the bus was maintained in very poor condition and the lifes of the passenger was in danger due to accidents due to break jam etc.,

I would expect some body from KSRTC to hold responsible and in future these kind of incidences does not occur.

Thanks

Yogish
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Hi Sir/Madam,

This is regarding the bus conductor in the route from Mysore to Bangalore City Bus no KA 09 F 4210 'Sheetal A/C' on 04/10/2009 departure b/w 20:30 to 20:50.
As we friends travelled in this bus from mysore, when the reached Gopalan Stop all my friends got down at 11 50pm even the ticket holder, later conductor asked me to get down at Sirsi Flyover at 12 05am, is this the way to drop the customer on flyover, doing you think the conductors mom or sisters are in my state would he reacted the same with them.

Please justify.

Every uncivilised people.

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    Karnataka State Road Transport Corporation [KSRTC]
    Customer Care Service
    Customer satisfaction rating
    32%
    Complaints
    2082
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    Resolved
    664
    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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