[Resolved] KSRTC — KSRTC Bus Maintenance
I had booked a ticket on KSRTC Rajahamsa on 25.07.09. The Time of the bus was 08.15 am. The bus started on time.
After 1 hour journey the bus started a Break Jam problem. The driver stopped the bus and made some repair for the time being. Immediately contacted their Head Office to arrange for an alternate solution, so that the passengers do not face the problems.
He was duly told to take the bus to the nearest Bus Depot (i.e. Kunigal Bus Depot). The driver obiediently did the same, but the mechanics after inspecting the bus told the driver not to continue the journey as the repair was little major.
The driver and conductor immediately called the Head Office - Mangalore asking them to arrange another bus for the commuters as this bus could not move ahead (They had called on [protected],[protected]. The response was that let the commuters board an on coming bus and to park the vehicle where it is.
The conductor asked the commuters to board an on coming bus, but all the busses moving to Mangalore were full as it was a weekend and the trains were also cancelled.
The Officers incharge were least bothered to arrange for an alternative bus, nor find an alternate solutions. However some of the passengers boarded an oncoming bus standing all the journey. But some people could not find place even to stand and continue the journey.
The problem is whether the KSRTC holds responsibility to transport its passengers to the destination in time, and secondly the bus was maintained in very poor condition and the lifes of the passenger was in danger due to accidents due to break jam etc.,
I would expect some body from KSRTC to hold responsible and in future these kind of incidences does not occur.
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Aug 14, 2020Complaint marked as Resolved
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