[Resolved]  KSRTC — Bus did not arrive

Address:

Karnataka

I want to recount a horrible experience i had with KSRTC bus. It was during last year when I had booked a KSRTC sleeper bus (airawat or something) from cochin to Bangalore.i had booked from KSRTC website, got a confirmed ticket and was alloted a seat. The departure time was around 9:50pm at night from cochin. It was christmas season and hence very heavy rush period.
we reached KSRTC bus stand at around 8:30 and started waiting for the bus which was to come from previous station. After about 20mins, one bus came. When I tried to board it, the conductor told me that it is not that bus but it was a previous bus and my bus would come later. I showed him my ticket for confirmation. He said my bus would come later.
Then started the horrible waiting at cochin bus stand with my family. It was very hot and a lot mosquitoes. we were having a lot of luggage as well. we kept waiting for 3 hours i.e. till 12pm at night. I can never forget that night and the situation KSRTC put me into. The bus never came and no one had any clue about it. I dont know what happened to the bus. Due to all this, I had to spend the night in a hotel. The next day I could not get any bus or flight as everything was already booked in that festive season. So I had to take a taxi to coimbatore and then take a bus from there. I was totally frustrating and spoiled the fun of our vacation.
I wanted to sue KSRTC but could not get any time out and also dont know the procedure. I still have the printout of my ticket. On reaching back to bangalore, I searched net and found a lot of mail addresses of KSRTC and I mailed all addresses and tried all phone numbers but no response at all.

Dont trust KSRTC, it is worst transportation company. I will never travel by it ever again.