[Resolved]  Levis India — Cheating Customers

Address:

Bangalore, Karnataka

There was a promotional offer in Oct 2010, wherein I was promised a Levis Watch worth Rs 3500/ or more for purchase above Rs 7000/-.At the end of the sale and payment i was told that the watches are currently out of stock and they are being shipped from US and I will hear from them within a week. They never bothered to call/inform us regarding the status. I walked in to the showroom on Apr 2, 2011, only to learn that the consignment has been destroyed and Levis is offering Denim worth Rs 3900/- in replacement for the watch. After taking a look at the denim we were not happy with the fit nor the shades that were available and therefore asked them to either allow us to purchase other merchandise worth the amount or return the amount (Rs 3500/) which the sales guy refused. When I insisted i wanted to talk to the store manager he./she refused to come on line (phone), this was indeed a sheer disgrace. Why should Levis make false promise to their customers and they cannot push their unsold/un cleared stock to us. Can the concerned authority look in to the matter and do the needful