[Resolved]  Levis Strauss — Faulty product

Address:

Ernakulam, Kerala

I had sent this complaint a week back and did not get any response or resolution to my problem.

I had bought a jeans on 20/7/2011 from The Levi's Store, Cochin (M/s Suncorp Retail Pvt. Ltd.), with Design No. is OL531-0343, size 30, orginal price Rs. 2399, price after 30% discount Rs. 1680.
I had requested for altering its length and collected it one day later.
I wore the jeans on 23rd and when I examined it in the evening I found a tear at the back pocket joint.
I took the jeans to the store with the complaint and faced some bad experience.
They said I would have got it torn on some sharp object, which I don't recall.
They said merchandise sold on sale cannot be exchanged even if the quality is bad!
Then they said it should have been brought back washed!
As you know it rains heavily in this place and if washed it will take at least a week to dry. You bill says 'Exchange within 7 days with bill".
On pressing the matter they unwillingly took down my mobile no. and promised to get in touch within a day, which they didn't.

We buy Levi's thinking it is of good quality. If you are selling seconds or damaged pieces on sale, it should be mentioned somewhere.
I want my faulty pair of jeans to be replaced or my money refunded within 24 hrs, else I will take this matter to the Consumer Court for redressal and compensation.
I would also bring this matter to social networking platforms for the benefit of other gullible customers.