[Resolved]  Levis Strauss — Regarding very poor after sale services and very very rude store manager

Address:

Jaipur, Rajasthan

Hi ,

Yesterday i purchased 4 pair of jeans and two t shirts from a levis store
worth Rs. 10, 599.
The address and phone number of that store is :

Levis-Marda Est - Jaipur MI Road
Marda Estate Pvt LTD.
Levis store,
Mi road jaipur,
[protected]

and my bill's Tin number is: [protected].

The sales man there told me that because its a sale season it will take a
few days for alteration and

*"Its levis policy that you can get your jeans altered from any levis store*
*without any surplus charges."*
*
*
I asked him about the store in my locality he confirmed that they will do
the alteration.
So today i went to the store that is near my house.

There the sales man and the manager said that *we do not do alterations for
that store as we are a franchise not the authorized Levis store and we have
to pay Rs. 50 to the tailor for these things*.

And when i asked them about the manager of Levis in Jaipur the sales man
replied "*Do whatever you want we will not do the alteration*"

I just want to know what kind of customer service or rather stupidity is
this on the part of *LEVIS * which is such a reputed brand.

*I want a quick response regarding this issue other wise i would return my
purchase back to levis with full reimbursement of money as well as the
harassment which i had to suffer from the sales man as well as the manager
of the store.*
*
*
This is the details of the concerned manager and his store

Surendar sahu

[protected]
Levis Store
Viashali Nagar
Jaipur
Rajasthan

Kindly do the need full other wise I will have to take the required legal
actions.


Regards
Anurag Choudhary