LIC HFL — Charged fine for no fault of mine

Address:

Hyderabad, Andhra Pradesh

When my parents went to LIC office in visakhapatnam they were told that the premium deducted was lesser than the value expected.

As a result I was charged with higher interest and they had to pay the fine for no fault of mine.
Checks for the emi were given based on the instruction from agent and now I had to pay fine for difference in amount and also the interest for no fault of mine.
Problem is not being fixed even though I follow up