[Resolved]  LIC Housing Finance Ltd — Very Bad quality of Service

I am an existing customer of LICHFL for the last ten years. The highlights of bad services are as follows:

1. No communication of revision of interest rates on housing loan so for had happened in the last few years.

2. When I approached for closure of loan account, telling so many reasons and not accepting the final payment. Purposely delaying the days to get interest.

3. Totally no communication of rate change and necessary impacts on the tenure were not at all communicated.

4. If any technical issues arises in the system and the customer wants to pay alternativel manual operation of calculation and close the account rather waiting for the system to correct and quietly putting the interest cost for the delayed over the customers. Recently the system is not working from December 10, and not able to accept the cheque of mine for the last 5 days. Whose mistake and who has to bear the cost.

5. LICHFL is spoiling and damaging the image and royalty which LIC in general is having among the public by the way of functioning and discharging the responsibilities in handling the customers.

6. Already customers are paying interest for the loan account they have availed, but for the technical delay, or absence of concerned authorities to do the work on a particular day and other miscellaneous errors that are faced by the LICHFL should not be transformed to customers who are already over burdened by the amount they are paying.

7. In total the service towards customers after disbursing the loan and especially when it comes on repayment would have the rating 1 out of 10 by their services rendered towards customers.