[Resolved] Lic Of India — Complain for lapse of duty | |
LIC OF India Chairman Mumbai Re: Information required under RTI Act I had submitted the payment of premium by cheque at Branch in Borivali No.902. By mistake I had written the date on cheque of 2009 instead of 2010. The cheques was returned inspite of availability of fund in my Bank account. Now LIC is telling me that I had made the mistake and there is no duty of LIC employee to check the details filled in the cheque. Further they are not ready to accept the cheques. They want only cash. I wanted to make payment by Bankers cheque which they are not ready to accept. Further staff at the branch is giving me threat and they told me to go and make complani anywhere I want to make.They are not afraid of it as it is not their duty to check the details in the cheque. I wanted to know under RTI whether it is duty of staff accepting payment to verify the matter on cheques before sending it for realisation. Branch told me they are not suppose to check anything. Policy holder is only responsible for this. Further I wanted to know if it is duty of staff to check the thing and if they have not checked then want is penalty for them. Because I have to make payment by Bankers cheques for whcih payment of banks charges i have to make and additional payment of another charges of Rs.135 is payble by me to LIC. I am really surpise to see the LIC website there is no system for the complain against the branch. Why this is so. They only wanted to recive the money but do no wanted to listen any complain to their customers against them or their staff. Jayesh Shah Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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![Life Insurance Corporation of India [LIC] Phone](/img/bn/phone.svg "Life Insurance Corporation of India [LIC] Phone"){kind=small}
+91 22 2217 8600
+91 75 5267 6254
![Life Insurance Corporation of India [LIC] Website](/img/bn/www.svg "Life Insurance Corporation of India [LIC] Website"){kind=small}
![Life Insurance Corporation of India [LIC] Address](/img/bn/location.svg "Life Insurance Corporation of India [LIC] Address"){kind=small}
LIC Central Office, 2nd Floor, Jeevan Bima Marg, Mumbai, Maharashtra, India - 400021
I wish to bring to your notice the following . While paying the premium for this month I sent the cheque for Rs 490/- around February 6th 2010 so that the money gets credited before the due date.I ha d dated the cheque as 7th March2010 as the premium is due only by March28th.The person concerned from the office in branch unit 123 of LIC had sent the cheque for clearance in February itself overlooking the postdated cheque. As a consequence the bank returned the cheque with a penalty of Rs 125/-and the branch unit returned the cheque to my address and wanted me to send another cheque with the penalty of RS 125/-.To avoid the problem as now I am now in Indonesia I sent another cheque for Rs 615/- including the penalty for the mistake of the person who overlooked the date on the cheque before sending for clearance.
In the fitness of things is it fair on the part of the LIC office branch unit 123 to impose the penalty on the policyholder as the mistake was committed by the unit in sending the postdated cheque. If the branch unit could have waited till March 7th before presenting the cheque then it would have been honoured by the bank and could have avoided the penalty.
Kindly instruct your branch units to avoid such mistakes in future.
Name of policyholder Mrs Shoba Dakshinamuthy