[Resolved]  LICHFL, Thanjavur — Delivery of Original Documents and pathetic Support

Dear All
I am not sure who is the responsible person in the LIC Housing finance, as a dissatisfy customer and frustrated by the pathetic customer support provided by your officials, I am forced to share my concern to all of you, I could get from the Internet. Hope this will be an insight for you and act as an eye opener to improve the organizational culture to develop the LIC HFL as an organization customer oriented, (No Organization can grow without customer)

I have approached the LIC HFL Local Area Office Faridabad and the response from the Area Manager was so rude and unhealthy to resolve the customer issues.

=>I have taken the Loan on dated March 18th, 2008 and no document was provided to me including the tri-party agreement till date.
=>I have Paid all my dues: Dec 26th, 2009 (MLR No.: 35, with Zero Balance) due to reason Documents not provided to me, and LIC-HFL has also charged pre-payment charges.
=>As per the LIC-HFL Policy, Please let me know when I should get my Original Documents.
=>On pursuance LIC HFL is giving me the date March 15th, 2010?

Voice of Customer
=>Why Your Office is not responding to deliver the Original Documents Immediately, or do you want to say 2.5 months is the proper time. this is the speed LIC-HFL working or this is
the individual person issue. If So why the organization should earn the bad name.
=>Any delay at customer part, you have charged the penalty including the prepayment. Than why the delay at LIC-HFL. account should not be consider as failure at your part.
=>LIC HFL office is calling me on Jan 27th and Jan 30th 2010, I have dues of approx 1.8 lacs, and asking me why your RTGS is not cleared. though all the money has been paid on Dec 26th
2009. This clearly shows communication gap within the system.

Hope you will give the Prompt feedback.

(RAJKUMAR)