[Resolved]  LICHFL, Thanjavur — Poor service and knowledge of staff

Address:

Faridabad, Haryana

LIC HFL has a very poor business model of selling Home Loans through its agents and when it comes to foreclosure of loan; the company (agents disappear) makes you slog for closing the loans. I have been mentally tortured by the company as there is nobody to even answer my simple questions like "where should i pay the cheque" or "how much time will it take to foreclose my loan". The website displays wrong ph nos./ nos. which the branch employees don't pick up and on visiting the branch I am rudely told by Mr. Sharma that this is just a marketing office and for services i need to visit an office in Delhi for which I am again given ph no.(nobody picks up the ph). On top of it when I find the answers to the questions myself I am being told rudely that for cheque deposited today will get all my papers in one and half month. Now which company in today time require 45 days to give back the papers you rightfully own after paying 2%(??) foreclosure charges especially in circumstances when you typically end up having a deal on selling the house in 60 days. Right now i am in a fix and frustrated with the whole system with no transparency on foreclosure charges that can be levied by lending institutions and the time in which we should get our papers back.