[Resolved]  LICHFL, Thanjavur — Incorrect EMI Calculations, extra charges

Address:

Bangalore, Karnataka

Not sure if the complaint is heard on this forum, but expressing my frustration for others to be aware of. I did a big mistake in taking home loan from LIC Housing Finance. The blunt of Govt organization trials. I have had problems from the beginning. There was a mistake in the sanction letter, to get that corrected, I had sent about 50 mails from branch office to the head office, couriered hard copy, called them several times, after several times of walking into the office, I finally got the Sanction letter corrected. If these were not enough, there was undue delay in disbursing loan amount; since I was constructing my house the loan amount was released in installments as the construction progressed, I had a tough time everytime I had to get the money from them, it was literally begging these scoundrels as if they were doing me a favour. If all these were not enough, the last check had my initial changed and the cheque did not pass. To get a replacement of the cheque was another night mare. The journey hasn't even passed 10%, I have the problem with these guys calculating EMI incorrectly and charging some "Addl charges" every month. I dont know what that is for? Just to get the EMI calculation clarified, I had sent about 25 mails, called them few times, sent mail to the Regional Head Office Chief. Actually I should not blame any of the low level staffs because the top managing the Regional Head Office at Bangalore is itself is a useless and unprofessional. There hasnt been a single response from him itself, how will his staffs work.
I dont know who to approach, is there a Ombudsman forum for LIC HFL or should I approach consumer court or an RTI.