[Resolved]  Loop Mobile — Not allowing Number Portability

Address:

Mumbai City, Maharashtra

I am Krunal Panchal. I have been using Loop Mobile since nearly 4 yrs. I used to face network problems at my residence; since this phone was provided to me by my company; i had to continue with Loop Mobile. Since now the Number Portability System came i planned to change the service provider.

On 03/02/2011 i received the following msg from Loop Mobile & the number was - [protected] at 9.55am.
The msg Stated - Welcome to Gold Club of Loop Mobile, as a privileged Customer you have been assigned a dedicated Relationship Manager.SMS RM to know your RM Details.

On the same day i received one more sms from the same no.
The msg stated - Welcome to Gold Club of Loop Mobile, as a privileged customer you are eligible for Montly 1000 local sms free for next 1 year. SMS OK to 50800.

I replied on the same day OK on the same no.

On 05/02/11 i opted for number portability at 1.56pm.

i received the an sms loop mobile stating - Hello! Your Unique Porting Code is LM171355. This code will be used as reference during porting and will be valid till 20/02/2011 01:59:37Pm.

On 11/02/2011 i recevied an SMS from 50911 stating the following:
MSISDN : [protected]
Message Type : Port Out
Message : [protected]
Rejected by Reason : Contractual Obligation Violation.

When i contacted Loop Mobile what contract did i sign; they said the 1000 sms pack which i replied OK was a contract. They even said that when i replied OK for the 1000 sms they sent me an sms stating that it's a contract for 1 year. I have not received any msg mentioning about the contract; else i would not have opted for the same.
I want to change my provider but they are forcing me that i have to use it for 1 year.

I dont want to use the service of Loop Mobile.

Kindly help me out. The number of my relationship manager is [protected] & his name is Prashant.

He is not able to help me out. As you can see the msg did not contain the contractual details neither did i recevied an sms after accepting the 1000 free sms.

Kindly help me out

Krunal Panchal
[protected]