Loop Mobile — Wrong Balance deduction on STD Calls

Address:

Mumbai City, Maharashtra

Respected Sir / Mam
Iam a customer with loop mobile my mobile no. is [protected]. I am facing a trouble by getting wrong Charges on STD calls i had lodged many complaints but had not got any Resolution and refunds on the matter and Still iam getting charged wrong charges.
I having 10 ka gang plan in which i should be charged Re.1/Min STD,to get lesser call rate i Made a recharge of Rs.17 on 4 June 2011 by which all my STD calls Should be 50paise/min however I made an STD call on 6th June to Mobile No. [protected] and had a coversation for 5min and was charged Rs. 5 where as should be charged Rs. 2.50 for 5 min i made a complaint imidiately but got no refunds and the yesterday on the 1July i again made a STD call to no. [protected] where i was again charged Rs. 5 for 5min which is again Wrong
I again called Up customer care and Spoke to Senior Supervisor Mr. Abhishek Patil this man is a cheat he told me sir this matter is taken down as a complaint and told me that i will sms the complaint no. but he never did that and just arranged a call back SR [protected] of which i was not informed and then in 30min i called customer care back and then spoke to Mr. Ramakant Yadav who is a Representative and he Filled a complaint and the no. is DOC [protected] but i hav still not got any refunds from LOOP MOBILE.
Hence i decided to Lodge a Complaint in Consumer court so that this matter is Taken care of.
Thank you
Rajnikant Dubey
Mobile No. - +91-[protected]