Loop Mobile — Excess bill amount for [protected] by loop mobile

Address:

Maharashtra

Mobile no. [protected]
Name Mangala Narayan Bhandarkar


Hello Sir,

For my bill dated 14/8 is showing Amt payable Rs. 6386.5 which is 6 times more than my average bill till date.

1. Last year also I hv faced the same problem but after taking up the issue with RM, He, with great efforts, had arrange to return me Rs. 1200/- of excess payment . You can check the history for that.

2. Since last 12 years I was using loop mobile service and now I hv stated using internet service from last 1 year and my total average bill coming to Rs. 1000/- only.

3. While checking with my usage time, when I notice the excess amount of generation, immediately I called up on 800 (customer call center)but I was asked to wait till bill generation date which is 14 of every month.

4. So i was waiting but, suddenly I m getting message to pay Rs. 3750 immediately for over usage. Again I contacted 0n no 800 and same excuse I was recd and advise to pay the amount in advance if any excess amount is there den it will refund later on. so I forced to pay Rs. 500 in advance.

And now I got the bill of Rs. 6386.50 which is too too high for me. If the company is charging me like this den it will be very difficult for me to use your service at this charges and even you ask me to pay it in advance.

5. While complaining abt this, they said that we hv checked ur account and its all charges against ur usage only so I hv to pay all this charges.

5. They, then blocked my SIM card and calling my brother every ten min, whos no i hv given as reference / alternative and harassing him for non payment.and saying that I hv switched off my cell.


Pl help.

Regards
Mangala