Loop Mobile — Mobile Number Porting

Dear Sir, I have Mobile Number [protected] it is a pre paid number on base plan Mobile number porting request is denied on ground of contractual obligation violation. the reason for porting is LOOP Mobile is unable to provide 3g services this number was a post paid connection initially and was converted to prepaid for porting purposes as porting was denied for the postpaid connection even though the bill was paid. i was told to convert into prepaid which was done in first week of march and now i am told that there is 60 day advance notice in the clause in the contract. no information regarding this paticular clause has been provided at the time of number conversion by the gallery officer. I have visited the loop gallery on Andheri Kurla road and was assured that the same has been taken care of and there shall not be any further issues but the porting request keeps getting denied please address this issues urgently