Loop Mobile — POOR SERVICE

esmai17

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I am having Android 2.2 based mobile phone and I am not able to access android market via my Gmail Account.
I have called Loop Customer Care and I was told to activate GPRS instead of WAP service.
I activated GPRS then also i was not able to access my Gmail Account then again I called customer service and I was told to call them from some other number so that they will transfer me to their technical department.
I called them from Reliance Number but they told me their Technical Department is busy and will revert back.
Is this the service given by such a big company.
They are not able to solve my problem from last 7 days.

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Comments

bryan.jebul

from Mumbai, Maharashtra

Loop Mobile — Unsatisfactory Service

To Whomsoever this may Concern,

This is to highlight the fact that I've never been with such a degraded Service Provider Other than Loop Mobile. Ever Since BPL changed to Loop the service has gone from worst to even pathetic. I had earlier complained about the Mobile Internet pack that didnt de-activate after several requests via text. On calling the contact center the agents, Supervisors (who are not capable of doing anything) even couldnt do it with just an excuse that they dont have any access to the system that can do this. Somehow I wrote to redressal and got things fixed. Terror striked me once again when i wake up and get a message that some amount of money has been deducted from my account towards Mobile Internet. All I asked from the agent was to de-activate it again and revert me back my money. Again the same streak continues. When asked for a Supervisor the line was transferred for long and then disconnected (Nothing new). I wonder if anything is ever going to happen. As a matter of fact Im clueless. Any help would be appreciated.

Regards,
Bryan.