Loop Mobile — Activation of caller tune without permission

Address:

Mumbai Suburban, Maharashtra

My name is Nitisha Jani my mobile no. is [protected]
I am complaining regarding Loop mobile's caller tune service.
Firstly i haven't requested for activation of caller tune but still they have activated and deducted Rs 15 and daily Rs1 after while complaing they said they will deactivate it within 3 days but its been 10 days still its not been done.I am fed up of calling again & again as half of the time there call centers servers are down please help!!!! & do the need full.
I want my money to be refunded,caller tune to be deactivated and my do not disturb to be activated so as to avoid any offer calls.
Thank you