| Address: | Mumbai City, Maharashtra |
Hi, I am Vinayak Darekar, my Loop mobile number is: [protected], for security check, I have recharged Rs 111/- last time for full talktime.
Actually I was very happy with your service, but unfortunately from Monday, I am very fed up with your service. Without pressing any key or activating Caller
Tune how your company activates my caller tune without any intimation. That’s why totally Rs 15 /- and Rs 2 that is for daily 1/- Rs balance got deducted on 22nd
November 2010 at 10.05 am approximately time. And my caller tune activated from your side directly. This is the main reason for that I am not happy with your service. I
do highly use of talk time for outgoing calls if You see my call history. If you are deducting my balance in this way, then why should continue with your service. So please
deactivate urgently my caller tune from your side and refund my Rs 17/- total in my account immediately, else I am really very upset from your service and I will surely
leave this time your service. If you do refund on my Account then only I will continue with your service, and will be happy, I don’t want to waste my time to deactivate it
from my side, so please do this help from your Side and help me from this issue.
I called up to your customer care on 22nd November 2010 at something 10.15am , the lady whose name is Ajita Shirke, she picked up my call and
She told me that still not updated in your system that for which reason balance got deducted. But she told me that Rs 15/- balance deducted but don’t know reason
For that she told me to call back. I told her I will be busy in my work I will not get time to call your customer care again. So I want the resolution at least now in your
System it may show that Balance got deducted due to Caller tune, If I wanted to keep caller tune then I can activate it I know the procedure. But I don’t want to waste my
Money in this caller tune services. Before I was activated but now I don’t want and it was activated from your side directly without intimation. So please solve this issue.
Hopefully, you will see all the details about this balance deduction which is done wrongly from your side and will help me from this issue.
I know you will make every customer happy, if you do this, I will also do by my word of mouth procedure that Loop service is really good service provider and even I will
Continue with your service. So within 24hrs I want the resolution from you. Please help me; I will wait for your reply
My contact details: my Loop number on which song activated is [protected]
So please help me!
Regards
Vinayak Darekar
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