Loop Mobile — service disconnect frequently

Address:

Mumbai City, Maharashtra

My mobile number [protected] has been disconnected twice for the reason address negative in a period of 1 month. When disconned first, I called the customer care and got address verified and the line got connected. Again the same reason and phone got disconnected and this time the same reason. Asked why the address got negative in short period of one month and when the same card is old as much as 4 and half years old. Line was disconnected by customer care.