Loop Mobile Service — Balance deduction

Address:

Thane, Maharashtra

I am Dr Keerthika.My Loop Mobile number is [protected]. Balance got deducted from my prepaid account on 31 july 2011 and on calling the customer care number 800 they told me it was due to activation of caller tune which i had not done from my end. I sent an e mail to Loop Mobile and the reply from Mr Nikhil Hate states that balance has not been deducted. Also i have been recieving OBSCENE messages such as "download images of hot sexy babes and models" for which I visited the Loop mobile gallery at InOrbit Mall Vashi and Ms Sonali registerd a complaint for the same, the docket number of which is DOC- SR[protected] and assured me that the menace would stop in 3 days. But the trouble still continues. I have called the customer care repeatedly asking them to stop sending such messages but nothing has been done. Loop Mobile should apologise for the same and provide a compensation. I request you to do the needful at the earliest.