[Resolved]  Luminous Battery — Battery is not giving proper back up

Luminous Power Technologies Ltd. — I want to replace our Luminous Inverter

We have purchased Luminous ion Sine Wave inverter from Shri Balaji Inverters & Batteries on Date: 05 September 2008 model no.ION Digital Sine Serial No. AOCLHF[protected] Rating 2500 VA. As per warranty card the warranty will last for a period of 24 months from the date of intitial delivery. But now we are facing problem in the inverter as such we made a complaint to Luminous office vide complaint no. DL-705010 at least two months back, engineer visited us after a number of calls and told us that there is a fault in the card and changed the card but the problem persisted after that also and as such we made another complaint vide complaint no. DL 7152528 again after numerous follow ups an Luminous engineer visited and told us that we will have to change the card again but nothing happened after that also. We made another complaint vide DL 715636 and then we had to follow up a no. of times and then the engineer visited and told us that they will have to take the inverter to the company still no one has visited and solved the problem. Now we are left with no other alternative other than to go to the consumer court and claim the damages for the agony and time we are wasting in calling them and following up. I think that Luminous people are waiting for the warranty period to be over.
Please take necessary action.

Regards,
Vivek Raheja
Jigsaw Edu Solutions Pvt. Ltd.
Director
+91-[protected]
3208, 2nd Floor,
Mahindra Park, Rani Bagh,
New Delhi- 110034

Luminous Power Technologies Pvt. Ltd. — Batteries not replaced even after a month

SIR
I have submitted my complaint for my Battries Model No:- IL16000. on 24/7/2010
vwide complaint No:- DL524107. I recieved standby battries on 1/8/2010 but that battries have also FAULT. So please take kiind attention in this Regard.

RAHUL GUPTA
Mob:- [protected]

Battery — NO BACKUP

Dear sir
may i have purchech ''inva tubuller'' bettery since 2010
because it is not working properly.so please check thise
bettry

Luminous Power Technologies Pvt. Ltd. — NO ACTION ON REPLACEMENT OF FAULTY LUMINOUS BATTERY UNDER WARRANTY PERIOD

I purchased Luminous Inverter + Battery IL-16000 (S.No. 498601) on 26th Jun 2009 with warranty of 24 months on Inventor and 18 months on Battery from the shop M/s Dhruv Electronics, Uttam Ngr, ND. The said battery left to give back up in Nov 2010 and problem was duly reported to Luminous Customer Care Service on 04 Dec 2010 under Complaint No. DL 790880. The man from company came, did not resolve my problem and left venue just advising to make battery full of water without any check up of battery and further asking that he would again have a visit on the site for check the battery. After some days, on going off of light, despite filling more water in the battery, I found that there is still no back up from the inverter. Second, the man also did not visit to check the battery. Waiting him, on 24 Jan 2011, I again reminded the customer Care Service of the Company on the problem. The staff visited and inspected the battery thoroughly and declared the battery dead. Since then, I am pursuing the Company for replacement of battery under warrantee period as per my pending complaint No. mentioned above made on 04 Dec 2010 where no action has been taken to sort out the problem. The warranty expired on 26 Dec 2010.

Below are my reminders number pursued to replace by battery :
DL790880.
DL792093.
DL796564
DL800847, etc.

I have been following up for this problem with M/s Luminous for more than 60 days to resolve my complaint. The company should replace the faulty battery immediately to solve the problem as the fault of non-back up was reported within the warranty period.

Ashok Kumar
C-144 Mansa Ram Park
Uttam Nagar, New Delhi110 059
Ph : [protected]

Date : 21st Feb 2011

Luminous batteries — DON'T EVER BUY LUMINOUS BATTERIES

Dont Ever Buy Luminous Batteries. There are better brands available. These guys are cheats. Batteries wont even last the warranty period. My battery only lasted for 10 months and never got a replacement after repeated requests. When the warranty was over, they called up and said they cant help as the warranty is over and they dont have my complaint records.

HP — DEALER NOT GIVING SUPPLY OF BATTERY

THIS IS TO INFORM THAT I HAD ORDERED FOR A BATTERY TO MY LAPTOP CQ 40 317 ON 1ST OF MAY AND THE DEALER HAS ASSURED THAT I WILL GET IT BY NEXT DAY BUT ITS BEEN TWO WEEKS AND HE HAS BEEN DELAYING THE DELIVERY. I HAD ALREADY MADE AN ADVANCE OF RS 1000 FOR THE PURCHASE AND HAD A DEAL THAT THE REST OF THE AMOUNT WILL BE GIVEN AFTER I GET THE DELIVERY. THE DEALER HAS NOT BEEN TAKING MY CALLS. I CANNOT REACH HIM ALSO. THIS IS GIVING ME SERIOUS TROUBLE SINCE I NEEDED IT ON URGENT BASIS.

Luminous — No Bty Backup

Sir, i am serving in Indian army, 10 x UPS collecion from army on Feb 2009, most o[censored]PS are no backup, we are facing more problems o[censored]PS, please info any servicing centre in jammu and suggest to servicing centre repair the UPS.
Please give contact nos of servicing centre.

Dear Sir,

I have purchased luminous battery in may 2010 with invertor & battery waranty is for 24 months but now battery is not working properly .Dealer said that i bind up ihis work and avoid my complaint, After this I have submit my complanint through telephone.my complaint no is 24988 .plz.take appropriate action to solve this problem soon.
Thanks

app;icant
Narain Singh yadax
Sooraj Bhain sr. sec. schuul
Bas kripal Nagar, Kisnain garh Bas
City -Alwar Rajasthan 301405
Email - [protected]@gmail.com

battery back up
Dear Sir,

I have purchase luminous inventer in Apr.2010 & battery waranty is for 18 months but now battery is not working properly . I have already submit my complanint through telephone & my complaint no is ( Jodhpur[protected] date 28/8/2011. Please do the needfull .

Thanks K.G.Jangid [protected]

luminous power technologies pvt.ltd. — inverter not working properly

i purchased tez matrix ups,sr.no-800va b4gt5m[protected], on dt-16/02/2011,in faizabad district,up. It is not working properly as my computer shut down as electricity shut down,I made complaint to local dealer who transfered to company engineer,but no response got yet. please do needful.
avnish

luminous battery not working properly

Luminous battery — not working properly

battery not working properly in warranty perid pls replaced that as soon as possible
product detail- let-18000, no-755464, in 12volt

All the batteries of luminious not powerful and not giving proper backup. All batteries and Managers of luminious at Gagret UNA HP are corrupted, demanding money Rs. 15-20 thousand to giving confirmation to the employee. They should be dismiss/removed from their service in lubminious.

inverter battery — Not Proper Backup

I have purchased a Su-kam battery just three months before but unfortunately it is not giving the proper backup. No company employee has entrertained the problem now and not even checked the water level till now as mentioned in the gaurantee card. so please solve the problem soon.

Dear,
sir
i have purchased luminous battery through jagdamba T.V.center bhatni, deoria, up on dated 7.5.10.i mail to company regarding poor performance of battery on [protected]@luminousindia.com twice two days but there is no response at all.i mention in complain is that battery stay one hour after disrruption of power supply even if electric supply continue 8-10 hour.i handover battery to jagdamba t.v center on dated 17.10.12 and received on dated 1.11.12 but same problem reoccur once again it means company can't do anything against my complain.
plz take necessary action against my complain as soon as possible, i am always grateful to u acts of their kindness.i mention battery model- LE570TT, Product sl no-994050, mfd code-42A4, purchase on dated-7.5.10
APPLICANT:- neeraj kr sharma.cheif health inpestor, nerailway, salempur, Deoria, up

I have purchased luminous battery through ajanta electrical, udalguri up on dated oct' 12 .I mail to company regarding poor performance of battery on e-mail two times but there is no response at all. I mentions in complain is that battery stay two hour after disruption of power supply .I handover battery to ajenta electrical .After 22 days I have not got any response, what will i do . applicant Pabitra das, udalguri, assam

I have purchased Luminous Model Battery, It gave off within 6-7 months.
Their after sales service is either absent or incompetent.
Their non-Luminous brands like Hyundai, etc. are much better. Luminous brand is useless.

sir, iam ranjana srivastava from varanasi u.p.sir we have purchased luminous battery $ inverter[protected] from the date of purchase battery backup is vary bad our exide battery backup(wich is 8 years old) is more than from this battry i have complain 4 times but their are no proper satisfactory response. pls solve my problem

Hello,
I have logged complaint several times on call ([protected] dated 02-11-14 & [protected] dated[protected] for battery maintenance as it's been used for 6 month now. But no action has been taken so far.
Also your engineer Manoj Kumar (Contact: [protected]) never agrees to visit our place and do his job. He asks us to purchase things before he can visit even though our product is under warrenty period.
Kindly look it this matter and solve my problem.
Regards,
Sunil Mishra
(+91) [protected]

sir my luminous battery complen no is [protected] I have no recive my battery from dealer pls solve it