Luminous Battery Complaints & Reviews

1st complaint number [protected] 20 May 2022
Second complaint number [protected] on 04 September 2022
Hi,
I was purchased Luminous Battery for Home Inverter on 13th July 2021 with 2 Years Warranty and 2 Years Warranty. I got a backup problem with the new battery. I complained 2 times for this problem, on first complaint the service engineer told me that the fault is with your inverter not the battery and he closed the complaint. On the second complaint, the same service engineer came to check and said the same thing. I called a third party electrician to check it out, after much discussion the service engineer accepted that the battery is faulty and took it for a battery replacement on 06 Sep 2022 without any alternative battery. It's been almost 2 weeks now, I called luminous representative several times but no one answered my call about this satisfactorily.
What a service?
What a Guarantee?
What a Brand?
-pankajdutt.[protected]@gmail.com

1fan not working 1day it's very bad I just change my battery

Dear sir,

I have complained regarding the problem being faced in the luminous invertor. After the complaint was attend it was told that there is some manufacturing defect in the luminous battery due to this the same may be either replaced by new one or else it may be corrected and till then u may be provided the stand by battery as per the company norms, but to our surprise no body as turned up nor the stand by battery has been installed so for in spite of various follow-ups with your berhampur, ganjam, odisha service centre people and the head office persons. Because of this problem in the battery which is still under warranty period we have faced a lot of problems as there is severe power cuts in the our area. Request to please look in to the matter at your best earliest possible time.
Would appreciate if my complaint can be action on time.

Saroj kumar pujari
At: palaspur po: mahanala, pattapur, ganjam, odisha-761013
Cell: [protected], [protected]

My service request no is [protected]
i am sad to say i am utterly dissapointed with how you guys have handled this situation. I have placed this complaint on 30th may.
Firstly its been hardly 20 days and the inverter battery is leaking. Secondly since 3 days each and everyday the technician is telling me he is coming to check the problem. And every day he cancels without even having the least decency of calling and telling. Inspite of always telling him to come anytime after 3.30pm to which he agreed he still cancels. Today i call him and he very rudely says that he cannot come at the specified time and when i threatened to call the call centre and complain he arrogantly says to go ahead and complain.
This is complete customer harrasment and i am totally dissapointed in putting my trust in luminous inverters. you guys please take back your product and refund my money or please resolve this problem immidiatly. And please do take action against the service centre. these are not the kind of people you employ .

Dear sir

I purchased Luminios tubulor battery ILSTT17018, S.No. 424762 on 17.04.11, but after one year backup was very poor after my complaint it was replaced on 15.03.12, But again the same problem starts with the repalced battery. I have again complaint with the service provider. Please suggest what to do in this case.

Praveen Kumar
yesraj.[protected]@gmail.com...

Date:22Feb,2013
Dear sir/madam,

with due respect I state that I Hariparkash Sharma from Panipat. Last January Month I was give luminous battery for replacement purpose to the supplier but at till date I haven't received replaced battery from your side. Due to this I am Suffering from lots of problem & also I am not satisfied from your service. I request please provide me my replaced battery as soon as possible. Lastly I say that strict action will be taken against supplier/service provider otherwise I will go to consumer court.
Thanking You,

Yours Faithfully,
Hariparkash Sharma
Vikas Nagar Panipat
Mob. no.-[protected]

Sir/Mam,

I purchased a luminous battery. But my product does not running successful. Now, Its backup over in little time.
I also complained on [protected] but any executive did not contact me for this subject.
So i am facing in problem. I request you that you provide required service for this subject in my location quickly.

I am providing important details ::

Complain No. & Date :: 49844 (26/11/2012)

Product Name:: LUMINOUS BATTERY
Model No. :: LT 500-12V
Rating :: 150AH
Product Serial No.:: 94B085F1 873501

Purchase Date :: 01/06/2011

Dealer Name :: Swati Electronics, M.G.Road, Bihar Sharif, Nalanda, Bihar, 803101

My Address :: Sanjeev Kumar, c/o Sudhir Gupta, Bari dargah (Near Shiv Mandir), Bihar Sharif, Nalanda, 803101 (Bihar)
Mob :: +91-[protected], +91-[protected]

Dear Sir,

This is to inform you that buy An Inverter from local dealer ANAND ELECTRONIC, Zirakpur in the month of Dec-2011. Battery not working properly, after full charging having 1 hour backup this happening before completing one year.

Further regarding the same update to Dealer but he is not responding I'm daily calling and visiting his shop, he said follow-up with Company...

Further I have also logged a complaint on Luminus customer care my complaint no is 18994 dt. 7th Aug'12. Inverter is still under warranty..

In this hot season very defecate stay at home without electricity, i have two small daughter.

Such a big brand taking time such small issue,

I have already update the dealer if this issue not close within 15 day other wise i'll submit the complaint in consume-court. Further Dealer refuge to replace the battery he is demanding 50% payments

You are requested to please attend my issue and suggest me for next..

I'm writing this letter because i'm not getting any response any one. I think this is my big mistake i have buy Big brand Inverter.

Hoping the best..

Regards
Shesh Chouhan
[protected]

My self manoj kumar for the purpose of Invertor I purchased a tubular battery modal no ILTT 18048 serial no. 827192 of your company on date 18/04/2011 but the battery is not giving proper backup I complained it s on date 12/12/2011 on customer service no than i received a request no. IN11CO12666 and after that I mail to customer department with query no. but till now I have not received any information towards your company when they resolved my problem. I feel very bad but last time I am writing is complained perhaps the concern will help me


With Regards
manoj kumar Advocate
mobile no. [protected]
EMAIL [protected]@rediffmail.com

Dear Sir/Madam

I have purchased one inverter along with Luminous Battery from "Shakti Electricals & Electronics" in Allahpur,Near EWS Colony,Allahabad on 11.05.09

Its Warranty claim is upto 11.11.11 (30 months from date of purchase) or 31.12.11(33 months from date of manufacturing i.e.31.03.09) which ever is earlier.

Since this battery is not working at least for 01 hour on power cut had a chat with the dealer on the phone.

Now today on 07.10.11 I had conversation with the dealer and asked for repairing of battery with suitable standby battery.He strongly refused to repair and provide the standby battery.

Please help me in this matter so that such problems may not come in near future

Vivek Singh
Contact No. [protected]

Myself Ranjeet Kr. Shah, purchased a whole set of Invertor with two tubular batteries recently but it is not working properly since I've purchased it two to three times I've faced the problem with Invertor itself but now with the both batteries the backup is very pathetic. Ultimately so many times I have complaint but no any proper reply and service were provided.

I will never recommend to anyone to purchase from...

I have purchased a Luminous battery with a inverter on 16/03/2010. As per product i have 12 months warrenty period from purchase or 15 months warrenty from manufacturing which ever will be lesser. But from last month i am not getting any back up from this. battery is not charging at all. It can't hold charge. saler is everytime getting complain but not responding over the complain. Please look into the matter as urgent.

i bought luminus invatublar battery 20thdec2008.got defaulted in feb 2010.when informed , no response.ater 3 reminder,asked far guaratee card, card z lost but copy of cash memo available wat to do?

I had bought a luminous batteries Model No –LET-180- 150AH on dated 14th March’10 from your dealer M/S Prime Lam- D 49 / 8 Dilshad Colony – Delhi- 95 ,Invoice No 1209- in exchange with old Luminous battery.
As desired, we requested for service many times but no one move, above battery warranty period is 24 months provided by your company, but within one month battery performance is very pathetic. It is working with two fans load only 01 hrs even after full charging. As mentioned I have used luminous battery earlier also but I am not satisfied with this battery performance, because when I am facing problem within one month how can it work after one year.
Please refund the money back & take it my battery. I hope its batter for both us to make the relation break because I have done the big mistake to buy a luminous battery as brand loyalty. You can reply on email ID [protected]@gmail.com or mobile no. [protected]

We had purchased Luminous make battery ( Sr No 074870 ) from M/s Satellite Power Products, Shop No 98, Block II, Ganga Shopping Complex, Sector 29, Noida for Rs 7500/-, vide bill no 061 dtd 24.3.09, for our Luminous inverter at our residence at C-172, Kendriya Vihar, Sector 51, Noida . The said battery failed, while under warranty, & was duly reported to the dealer, who confirmed it as faulty & took it away on 8.1.09 for free replacement....

Dear Sir/Madam,

The undersigned bought a Luminous Car Battery from M/s Seeko Plates & Batteries vide memo no. 2001 dated Dec 04,2008 warranty card no. 234823. Sir/Madam for last 4-5 days I am facing Car starting problem in the morning and i have to push my car to start it. Sir/Madam, today i.e. January 11,2010 when i visited the local service centre of Luminous Batteries the representative first asked me to get the battery checked by the concerned dealer . When the dealer reported the battery to be defected i approached the service centre again and asked them for a replacement. Then the representative started checking the battery at his own n refused the replacement or service saying that i need to visit next morning if the car is not started. I asked them to provide me door step services in that case he straight way refused n stick to his statement.
Sir/Madam, i am facing this problem for last 4-5 days n only after checking out the problem I visited the service centre. I request you to kindly look in to the matter n resolve the matter at the earliest so that i dont face the same problem again.

thanks n regards,

Manoj Bansal
Chandigarh
Mobile: [protected]

sir
i have purchased a set of luminous battery and inverter from an dealership of the company in Panipat Haryana. Initially the dealer said that due to short supply the prescribed battery was not available but he will install the right product in a week. in the meantime he installed a lower capacity battery and the inverter giving me the bill of the total ammount of the original set which was costing to me around 15000. i made a discounted payment of 10000 INR with a promise to pay remaining 5000 INR on deliverance of the original battrey that i requested. But on repeated asking today after 4 months also he has not delivered always saying that the stock is not coming. Can u please guide how i should proceed in this matter because deeply humilated to be denied of my right to buy and i dont want to exercise any mal practice to obtain my right.
thanks
regards
aniruddha

I purchased one inverter of luminous with battery in april 2008.The battery warranty is over only in august & the battery is not taking charge as it is damaged & non repairable.The luminous is promoting battery with its Inverter without expertise in manufacturing of battery.Any battery should not be useless within year or so.Now the company is not bothering as warranty lasted one month back,are they making products just to last only for 1 year warranty.I feel cheated by luminous.Please do needfull to atleast get the battery repaired .

Dear Sir,

I have purchase luminous battery in July 07 & battery waranty is for 30 months but now battery is not working properly . I have already submit my complanint through telephone.

Thanks...