[Resolved]  Luminous Inverter — Complain : Luminous Inverter

Address:

East Delhi, Delhi

Dear Sir/Madam,

I had purchased a Luminous Inverter (Model No. 13C845B1076920 ) on DATE 10th June 2012 from

DEALER NAME & ADDRESS. Venus Glass & Automobiles Pvt. Ltd. (Bhajanpura)
F-610 Main Wazirabad Road, Khajoori Khas


My invoice/bill no. is VEBH/351 .

Complain No : 57590

Even after 2 days of installation the battery did not charge, So I called the Luminous customer care department and they sent an engineer at my home and he fixed the it but after he left the home again same problem occurs i called him and he came back and told me that he will change some plates of invertor tomorrow and after 2 days he changed it.

But Now again I am facing the same problem. I again complained to your customer care department and they sent the same person and he told me that he gave his feedback to his senior and the senior told me that the company will replace the product next day. But it being 2 days and no communication i get from your company side

I am very disappointed and feeling mentally tortured after purchasing your product as the inverter is brand new and only 2 days after purchasing the product I am facing problems. Your inverter was meant to provide relief from the power cuts but it is not doing that instead adding to my problems.

I now request you to replace my product which I feel is faulty and causing troubles.

Today i got more upset when i called to your person and asked about my complain status and he told me that Sir your complain has CLOSED. How is it possible here Customer is facing problem and waiting for solution and you have CLOSED that complain. Are your engineers giving you wrong feedback ????

NOTE : I have also written my problem before to you but i did not get any action on that mail if this time i will not get any solution of my problem then i m sorry to say that i will go for consumer court.


Regards
Rajeev Pandey
Mobile: [protected], [protected]