[Resolved]  Maharaja Whiteline — non-redressal of complaint

Address:

Haryana

I bought a maharaja whiteline steam iron I bought from a shop in Vaishal (Ghaziabad), sector IV market. The iron never worked properly. It would overheat and burn cloothes. Its plate turned black due to overheating. Recently, I mailed to the company but it never bothered to get back. When I called up it referred to its franchise in Gurgaon. The franchise replaced its plate and one more part and charged over Rs 500. the iron still overheats, has turned black and burns clothes. I've written to the company but there is no response again. I have told the franchise twice but it has also ignored my complaints. Is this what one has to go through to be customer of maharaja whiteline