Maharashtra State Electricity Distribution Co. Ltd — No proper service - No engineers available in office on time

Dear Sir,

Don't know whether the person who is reading this email will take some action against it or not but still want to draft an email to you.

"INSANIYAT SE BADKAR KUCH NAHI"

Am a resident of Mumbra (Thane district) where in my area we always face a problem of "Transformer Fail" in every two months.

We have an office of MSEB in our area where we launch such complaints on telephone number[protected] but would like bring to your notice nobody listen to our complaints due to which we face a problem of NO ELECTRICITY for more than 3 to 4 days due to "TRANSFORMER FAIL".

Whenever we call to the office either no one picksup a call for 30 mins or when somebody picks up the call they always inform us that engineers are not in the office and will come in next 30 to 45 mins. This they say when we call at 1:00 pm also. This means there is no duty timing for engineers in MSEB Mumbra office.

Due to their irregularity on duty we face lot many such issues related to "NO ELECTRICITY" for 3 to 4 days which is ridiculous.

Would like to know if any one in MSEB a descent officer is available or not who listen to all such complaints and can take some action on service provided to us by MSEB Mumbra employees.

We understand that it's a technical error but at least there should be an engineers available in the office who can take care of such issues and can sort out with immediate effect.

But the problem in MSEB Mumbra office is that no such employees we have who understand the criticality and can sort out the issue. They not even present in the office as well then to whom we can ask for help.

I don't understand for what purpose our government pay salary to such employees? To work hard or to hardly being on work?

I hope they take salary on time but they never want to be in the office on time or regular. They take salary on time for their parents and children but what about those parents and children who face lot many issues due to no electricity for regular 3 to 4 days. They are not human beings or what?

Rgds,
Mumbra Resident.