[Resolved]  Maharashtra State Electricity Distribution Co. Ltd — Discrepancy in the Electricity Bill

Dear Manager-Customer Care (Grievances)

I the undersigned had visited your New Panvel office which is located near Vishwas Bazaar on Friday 28th August. The purpose of this visit was to give a complaint about our electricity bill, which has been quite higher than our actual usage.

After showing the bill to the on duty official, he asked me if the electricity consumption in our shop had started just over the past 2-3 months. I was quite taken aback by this question, since the location in question is not a shop, but our residence which is in the name of my mother Mrs. A.R. Kulkarni. He brought to light the fact that we had been receiving a COMMERCIAL bill instead of RESIDENTIAL. He also said that since the Per Unit Cost of “COMMERCIAL” is higher than “RESIDENTIAL”, we have been getting a high bill.

He asked me to submit a copy of our last month’s bill and made a note on it in Marathi saying that “TO BE CHANGED FROM COMMERCIAL TO RESIDENTIAL”. He also assured that the matter would be looked into and any previous bills with the above said error would be rectified and a reversal of the bill amount paid till date to that effect would be made in the next bill. He did not provide me any acknowledgement on this complaint, but assured that the needful would be done.

After reaching home, I started checking my previous bills and was shocked to find, that all earlier bills right from the beginning were billed as COMMERCIAL. I have attached a screenshot of the oldest (31st October-2005) and latest (17th August-2009) bills taken from your website.

I would call this incident as unfortunate, since it could have been a technical error from your end. However, I am expecting a prompt and positive action and rectification from your end to assure that the needful would be done to end our grievances and obtain a satisfactory resolution.

You may please forward this mail to the concerned department, reply back or call me at either of the below mentioned numbers at the earliest.

Regards,
Mrs. A.R. Kulkarni