[Resolved] Maharashtra State Electricity Distribution Co. Ltd — Excess charges to electric consumption | |||
I have an apartment at E/3/3/1, Sector18, New Panvel. I am working on govt deputation and posted o the Netherlands since year 1999. My family is also staying with me at Netherlands. The apartment is locked since year 1999 and we visit normally once in year to India and stay at apartment. Our last visit was in June 2010. To avoid the billing payment problems, I normally pay some money as advance before leaving to abroad each year and keep the balance about Rs 5000=00 as advance. Last year my advance disappeared and billed as arrears though there is no power consumption. During my last stay at Panvel, I had to go couple of times to MSEB office to sort out problem and got money back in account after lots of follow ups Last year, before leaving to Netherlands in JUne 2010, no outstanding bill was pending and I also paid about 5000=00 a advance which disappered in 2 installments in bills of June 2010 and Jan 2011 as arreas but there was no consumption. I had written to several e-mails to concerned department at [protected]@ho.mahadiscom.in, but did not got any reply. I made several telephone calls to MSEB from Netherlands but everybody was giving somebody else number and finally, I was told that i have to come in person with all papers to present problem. Since month of June 2011, I have been charged to the tune of Rs 1600 per month stating that my meter is faulty. I informed that meter is correct and reading is constant beucase there in no consumptionas apartment remained unoccupied since July 2011 but I did not got any repsonse either on telephone, e- mails and for written posted letters. I am forced to pay the amount otherwise MSEB will disconnect the power and will cause lot sof inconviencece to me and my family when we visit Indian in the month of October 2011. Or else I had to run from pillar to post to get my power connection restored. Please help me sort out this probelm. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
This reflects an extremely poor, consumer-unfriendly picture of working of MSEDISCO. When every relevant detail is given in most clearly and elaborately in the complaint itself why should they demand personal attendance of the complainant to rectify the problem, except for obvious reasons of bribe. The main problem is that such serious complaints are mostly handled by lower level babus in the office or by the junior level officers who, unless their palms are greased do nothing but to pass on the buck from table to table, making the complainant to run from pillar to post. The matter, even if solved, reappears shortly after as what one table has done the other one does not know.
It is strongly suggested that such matters should be dealt with in a well coordinated manner with one single officer / agency responsible for it from start to end. Consumer, (they call a highly valued customer) should not be put to such harrasment for no fault mof his.
It is strongly suggested that such matters should be dealt with in a well coordinated manner with one single officer / agency responsible for it from start to end. Consumer, (they call a highly valued customer) should not be put to such harrasment for no fault mof his.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
12%
Complaints
4132
Pending
0
Resolved
504
+91 22 2261 9100
+91 22 2261 9300
Hongkong Bank Building, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
Electricity — excess charges
i have complaint to you about the excess chgs of electricity bills from last 5 to 6 months my account number isA/C No.[protected]
kindly reply for the same and take some steps urgently.
Rafique inamdar