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[Resolved]  Mahindra Renault - Logan — Foundation of Radiator is broken from one side - Car Under Warranty

Sir,

I have purchase Mahindra Logan DLS on dated 30.4.2008 from Gahlot Motors, Sikar. At the time of first service, they told me that we do not have service facility so I send my Logan to K.S. Motors Udaipur Service Centre for First Service.
After checking the car, they told me that the foundation of Radiator is broken from one side. I asked them that I have 2 years warranty of this vehicle so replace it. They taken some photographs and told me that our engineer will see then he will take the decision. After two months I have not received any massage from your side then I contract your help line No. [protected] on dated 10.1.2009. They give me a Docket No. IA10/0046.
On dated 12.1.2009 afternoon receive a phone call and he told that send your vehicle to our workshop. I send the vehicle. After that they again pass a massage that our Engineer will visit to Udaipur and he will take the decision. Till date my car is standing in your workshop and this two years warranty system is harassing me. There are two options:

1. is this foundation coming in insurance claims
2. is this foundation coming in warranty.

My vehicle is not accidental vehicle so I think this will not come in insurance claim if it comes in insurance claim this will also mature from your help so please replace this foundation. My Car No. RJ23-CA-1996 and my contact no.[protected].

Thanking you
Regards

Rakesh
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

Sir,

I have purchased a Logan one and half years ago. I found recently that the left side mirror does not stand still and it is very loose. i want to replace it under warranty. how can i do it . what is the procedure.
I HAVE BUY A LOGAN AT 23/8/2009.
THE PROBLEM WAS CREATED THAT THE OIL CAP IS BURST
AND I SAW IN AT YOUR M . M . VORA SHOWROOM AT ANAND
THEY SAID THAT THEY WILL CHANGE THE CAP AND AFTER
CHANGING THE CAP THEY WILL CHARGE ME FOR IT. AS THE
FAULT OF THE COMPANY THEY ARE SUPPOSED TO CHANGE.
MY PROBLEM IS THAT WHY IT BURST .AND WHY SHOULD I PAY
FOR IT. AND WHATS THE REASON. I KEPT MY CAR AT YOUR SHOWROOM
AND THEY CHARGE ME RS 810.
I DID NOT TAKE THE DELIVERY FROM YOUR SHOWROOM BECAUSE OF THE PROBLEM CAUSED IN YOUR PRODUCT. BECAUSE OF YOUR SALES MANAGER SAYS YOU HAVE CHANGED THE CAP. WHY WILL I CHANGE THE CAP. PLS CHECK IT AND REPLY ME
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