Renault Customer Care
Renault India Pvt Ltd
Customer satisfaction rating: 75%
Submit a Complaint
1128
COMPLAINTS

Renault Customer Care

Renault India Pvt Ltd

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Address
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
357
down
143

Additional info
Regional Office (Mumbai)
502, 5th floor, Town Centre II, Sakinaka, Andheri - Kurla Road, Andheri (East), Mumbai - 400 059

Regional Office (North)

Suite No-11, Vatika Business Centre, 2nd floor - Vatika Triangle, Sushant Lok I, Phase 1, Block A, MG Road, Gurgaon - 122 002

Customer satisfaction rating
75%
Complaints
1128
Pending
260
Resolved
780
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Renault Complaints & Reviews

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Renault — power steering problem and mileage issue

 Kapil75 on Sep 14, 2019
2017 petrol version of duster, steering is getting stiff with time. Just after I received the car from showroom, very 3rd day the steering was dead and later whitefield serive station informed me about faulty part and changed the whole set. It again starts behaving same in just 2 years.

Mileage is also reduced from 9-10 kmpl to 6-7 kmpl in 2 years....
Complaint comments  Read comments Complaint category Car Service Centers

Renault — captur left pulling unresolved

 Chan41 on Sep 14, 2019
I purchased a Renault Captur in Jul 2018. Right from day one the car has been pulling to the left. It becomes immensely tiring at times on a long drive holding the steering in the opposite direction. This was reported to the service centre at Jaipur South, they did attend, tried, but it did not get resolved. They tried tyre rotation, changing etc but problem still persists. It tires a hell on long drive. They have even sent mails to higher ups but no solution. They tried but Its more than a year STILL NOT RESOLVED.
KINDLY TAKE NECESSARY ACTION SOONEST....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — serious issue: road death planned by kwid 1.0 amt, new car and reno service center faizabad road, lucknow- dr. sachidanand singh

 Sachidanand singh gorakhpur on Sep 14, 2019
I am Dr. Sachidanand Singh Owing an AMT Kwid 1.0 Car purchased in May 2018 (UP32JV7593), I feel Reno- Kwid has cheated me by giving me a defective car in 2018, which I purchased from Renault Showroom Chinhat, Lucknow.

I am Mentally and Physically harassed by the company and Service center both.

This started when, Just after the one-month purchase of the car, there was a brake issue where I was putting the brake but, It was not happening, and due to which I had a front collision with other car, Reno service center, said it may be rain issue and they forcefully justified...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — car service - breakdown related

 Gunwant Varma on Sep 12, 2019
My vehicle - renault kwid rxl - registration number mh28 az 0263. Car was purchased in nov 2017 from renault akola, maharahstra
Vehicle is under breakdown service work from 03 sep 2019 to till date. There was abnormal sound observed in engine side so the vehicle was towed from my home to service centre in akola (From where we purchased the car)
Firstly, when we led the car to service centre, the service engineer denied to service the car under warranty, we were told that better you can take the car to nagpur for better service, as there is some big workshop there and your car breakdown...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — car got damaged while in custody of evil members renault, service center. also they have rejected my extended warranty

 Vamsi Bhargav on Sep 9, 2019
Hi,

My problem is 2 fold.

1st issue:
I have provided my renault duster (Number : ts xx xx 3563) for servicing at 36k km ecil, hyderabad membi service center (And while i have handed over my car, it was fully functional). The car has been returned to me, and when it was returned, the ac is not working. I have taken the car back to service center and they have informed me that evaporator has got damaged and has to be replaced. My first problem is that the ac got damaged while the car is in your custody and hence the service center should be liable for the damage.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — harassment during car servicing

 Akki2377 on Sep 6, 2019
My renault duster is showing overheating alarm. I complained to my dealer (Gargson automobile pvt. Ltd.) regarding this. They told me to bring the vehicle to their showroom. Since 2 months my vehicle is in their showroom and i am facing a lot of trouble during this period. Atleast 5 times i have visited their service centre for enquires but till now there is no solution. They are making me waited whole day everytime i visit but not a single solution have been provided yet. I am very much dissatisfied from their service. And i want my car asap in good working condition. Pls help...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — late delivery

 Anirudh Oza on Sep 3, 2019
Dear sir/madam
I submited my vehical on 13th of aug and the recived the approval from insurance company on 16 aug till now i didnt recive my vehical they are just waiting for front glass and side mirror from 17 days
Due to this kind of services my offical work got distrubed and my ganpati festival also hamperd. This is not the way to give a services to any customer its very disappointing from the world best company renault
Extremely sorry to say but i will never prefer renault vehical & not even suggest to any one to. A very bad experiance with renault it's my mistake...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — renault kwid easy r regn. no. tn02 bh1411 auto gear problem

 mallika murali on Sep 2, 2019
I am owner of above cited car. I already complained on the above subject but no response so far. My car switches over to n mode while driving or while taking reverse. I sent representation dated 19.08.2019 but no response from renault so far. Highly negligent attitude of renault. Kindly replace my car immediately as it has been repaired 5 times for the gear acctuator problem and still it is not set right as there is a major manufacturing defect....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — steering stiffness

 aj_nash on Aug 30, 2019
The front left suspension of my duster was replaced because of the oil leak during the last service at trident renault mysore road. Since then the steering gets hard on & off while turning to left but doesn't happen when i turn right. I was suggested by trident renault, mysore road to replace the steering rack (Which i believe is baloney since the part cost inr40, 000/-) without even looking at the actual problem or diagnosing the issue. It's like if you complain of having a slight chest pain you need to undergo angioplasty.

After going through the threads of various forums, i understand...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — against service centre and customer toll free number

 PawanKhandelwal on Aug 29, 2019
I pawan khandelwal, registration number : - mh 04 gm 8690.

My respective vehicle was break down on 16/08/2019 at anjurphata, bhiwandi - 421302, on the same date at 11 : 00 in the morning, i made a call to[protected] for road side assistance, to tow my vehicle and take the same to nearby service centre. The respective service was delayed and i was being served after 32 hrs from the first call.
My vehicle is at benchmark motors pvt. Ltd., thane, ghodbunder road, from last 13 days, there is no positive response from the service center.
Please look forward to my complaint...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — gear box problem!

 Niresh Mehrotra on Aug 27, 2019
Hi, i am having renault duster up 32fu 6699, lucknow. My car has crossed 1 lacs kilometers and properly and timely service.

There was a little bit noise from gear box and car has not completed 5 years of purchase.

When car was sent to mg chariots lucknow service centre then they told me that there is a problem of gear box and given estimate of 1 lacs.

Despite regular follow ups my car is there at service centre from past 10 days and they are now demanding money to get the part order.

I have used car of maruti and hundai but i have never...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — renault kwid engine noise and glove box.

 Krishankant90 sharma on Aug 27, 2019
Renault kwid glove box have very cheap quality, when i buy this car then i told to service boy glove box not close, he say "don't worry sir your car in under warranty" but after the 2 year same problem and my glove box not close and even not in use from the begging.

Renault very poor customer support.

Renault kwid have lot of engine noise and renault not work on this issue.

Please don't buy this car....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — break issue with the vehicle

 Chandru Shekat on Aug 26, 2019
Bought in 2016 - Renault kwid 800 rxt
Vehicle come with break issue, every service complained about the issue, at TRIDENT AUTO ENTERPRISE RENAULT SERVICE CENTRE, they not done with this issue till 2 days before ( last service )
While driving with A/C some times break not gonna apply ( free beake pedal )
Today it end up with an accident...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — i'm complaining about my new renault kwid rxt with registration no. ka, 19 mk 2564 chassis no. meebba009k6675189 taken delivery on 2nd augu

 Mallika Ashok on Aug 25, 2019
On 23rd, the new vehicle broke down half the way at 10pm. Next day, the roadside assistant attended at 8am at site and diagnosed as the battery is not recharging. He then started the car by external battery support. Then he asked us to take the car to kulur renault workshop. After driving a distance of 1.5 km, the car again konked off in the similar fashion at 9.15am. Roadside assistance attended at 10am and the car was towed to kulur workshop. New car within within three weeks had to be towed due to company defect. We would like to have a replacement of the company defective car with a new car....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — cheap engine oil chamber, breaks very easily

 Tismehar Singh Sehgal on Aug 25, 2019
Even in the most high end model of the car that is approx. 6 lakhs on road the engine oil chamber is made of cheap plastic that can easily break when your car’s bottom touches a speed breaker. They hide such information about the car as no consumer will ask such specific questions before purchase. For my car it broke within 2 months, yet no cost is covered by warranty. The bill estimate given to us is ₹60, 000. Makes me question the ethics of renault india.
There is a guard available for this at the showroom but we were not even informed about it nor were we told that it can break so...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — no resolved problems but increased problems very well by nerul service center

 Swapnil4684 on Aug 18, 2019
Third class service from renault nerul service center. My problem not solved but increased problems. My vehicle currently unfit for drive because of nerul service provider/center. Rainey water entered in my kwid car, i given my car for that problem. Initially my car having wiring problem but no error seen on display as well as pick up of car ok. After service, error shown on display & my car not getting pick up. I asked to service provider about this issue but he ignore me & told me your vehicle initially having that problem. I think my vehicle part removed by service person & fitted faulty part...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — kwid/ I am complaining about service center. warangal

 Krishna Padigepati on Aug 18, 2019
Good day to every one.
My brother handed over to warangal service center for replacing of damaged door due to hit by un identified vehicle. The handed over around june 15th. They passed time till august 02, due to original insurance bond /rti which are provided b y them when the vehicle delivered week itself.

So 3 months they kept car in their service center, and when demand the details for the delay in written, they could not make as they worry about their job.

When i check gate register for details from the security, that also not maintained, only third party...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — all doors not locked by manual key of kwid

 vaibhavsrivastav on Aug 18, 2019
Hi there,

Recently i lost my centre locking key of kwid, i used manual key to unlock the door but when i tried to lock the door with manual key, it locks only the driver gate, rest 3 gates remains unlocked.

This is a biggest loophole in security feature of this company that doors are not locked by manual key.

As my experience is growing with this company, lots of loophole are showing up.

Is there a way to get rid of this problem other than changing the car.

Please suggest.
Best, vaibhav
[protected]...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Renault — never buy renault cars. frauds

 rajsharma2101 on Aug 17, 2019
Anyone looking for a car; kindly dont spend your hard earned money on renault. You would experience worst customer service; complaint center is useless and service center are frauds. My duster is standing at nerul service center from 1 month. They are not getting some part which they ordered from chennai and it has been 1 month they have kept the car. Renault customer support wont help you and it useless. Complaint center is even more useless and worthless. Go for any other company but would suggest never renault. You will feel cheated. I am going to sell this garbage and buy other company car.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — renault kwid climber battery complaint

 Venkatesh palukuri on Aug 16, 2019
Hello sir,

I am venkatesh from visakhapatnam. I bought renault kwid climber during aug 2017. Actually i am working with one private organisation so i have more camps and as such i have used my above said car in low volume. As on date my vehicle kilometer milege is 4970 kms. Recently i have done my free servicing also against payment of rs.4, 300/- which is towards oil and other items. After servicing one day morning i have tried to start my vehicle but it was not started and the same day i have made a call to your local service point. Then they have sent some one and he checked up...
Complaint comments  Read comments Complaint category Car Service Centers

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