Renault Customer Care
Renault India Pvt Ltd
Customer satisfaction rating: 73%
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1049
COMPLAINTS

Renault Customer Care

Renault India Pvt Ltd

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Address
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
340
down
137

Additional info
Regional Office (Mumbai)
502, 5th floor, Town Centre II, Sakinaka, Andheri - Kurla Road, Andheri (East), Mumbai - 400 059

Regional Office (North)

Suite No-11, Vatika Business Centre, 2nd floor - Vatika Triangle, Sushant Lok I, Phase 1, Block A, MG Road, Gurgaon - 122 002

Customer satisfaction rating
73%
Complaints
1049
Pending
263
Resolved
701
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Renault Complaints & Reviews

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Renault — damaged the vehicle and bad service

 jeeva raju on Mar 19, 2019
We have purchased the car in the month of november, 2018 and car driven around 4000km, we have given the car for service due to rat bite at renault mysore road, they have damaged the grill and bumper and there is a issue in the accelerator.
The same has been informed and agreed to replace. They have replaced with old car first, again new grill not adjusted properly and bumper and accelerator problem is remaining same. The same is repeated 5 times, still the issue is not resolved.

There is no proper service, there is no customer concern.

Renault is harrassing...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — misbehaved and job not done

 Sunikshit on Mar 18, 2019
Suffered, misbehaved, bad dealing by the staff and engineers of renault service center benchmark jalandhar nh1 on jalandhar - amritsar road. I have spent about 3 hrs.in waiting and the job not done. Mr. Harpreet is very very irresponsible person. Mr. Narinder (Denter) doesn't have the proper knowledge of his job. He is very illmannered person. He doesn't know how to deal with the customer. He started debating and abused. Even he challenged me by telling his name that the complaint against him may be submitted / raised anywhere, he doesn't care and bother. Such people spoil the image of the big companies....
Complaint comments  Read comments Complaint category Car Service Centers

Renault — subject: complaint/last warning against renault kwid lasjan, bypass srinagar now shifted to jammu.

 Javid mir on Mar 17, 2019
Sir/madam,
I booked a renault kiwid vehicle on 25.11.2015
Under bkg no.964 dated 25.11.2015 and they told me that time you will
Receive your car after three months, but after three months when i
Approached their office they told after more three months and they cheated
Me with different dates. Then i applied for cancellation of booking due to
Their rude behavior. After cancellation they told me you will receive your
Refund within 10 or 15 days but from 2015 till date they cheated me with
Different dates. I many times approached lasjin bypass...
Complaint comments  Read comments Complaint category Car Dealers

Renault — gear shift problem in kwid

 vaibhavsrivastav on Mar 16, 2019
Hi team,

I bought kwid rxt (O) manual model from renault faridabad city dealer, my tmp registration number is hr29 tmp 4426.
I was on the trip to visit my home-town and started having problem in shifting 1st and 2nd gear when i was in faizabad. Road assistant technician visited and said there is no problem in gear shift, instead it is missing something.
They said they will toe car to the nearest dealership which is in lucknow (Approx 150km from my current location).
But their is no guarantee by when i can have my vehicle back or this problem will be resolved.
Complaint comments  Read comments Complaint category Car Dealers

Renault — renault kwid rxt brake jamming issue

 Anil Raj R on Mar 11, 2019
We purchased a kwid rxt model 2016. We face brake problems with a/c. When we apply brake while ac on brake pedal got jammed and brake not works (Same like brake peddel in engine off position,) we had raised complaint at kollam;kerala service centre, but they have not rectified the fault, the problem still persist. Today 11/03/2019 i felt it too difficult to stop my car in a very urgent situation and had a narrow escape. I will take up the matter more intensively in the coming days as it is very risky.

Anil raj r....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — poor services of dealer - lucknow anand autotech

 Ajeyatiwari on Mar 10, 2019
Hi,

I own a renault captur since april 2018 and the model has an issue in it's horn. The dealer confirmed that he will get the horn changed very soon. Since then i have been following up with them on the same issue, no result yet!

The dealer at the same time provides such poor quality service, whenever i give my car for service he has the most insane reasons of not doing certain services, like cleaning the car from inside etc.

I want to get the horn changed, it's been a year and there has been no follow up from renault end too. It's a pity that such...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Renault — steering problem in duster

 rajnishmalhotra on Mar 7, 2019
I am facing a problem in the steering of my renault duster, 2014 model. It has a tendency of getting excessively hard at times. This problem further aggravates in the winters. I have shown it in the service station but their solution was to change the battery which did not work. The latest suggestion is to get the entire assembly changed. The cost is quite a bit but the problem is quite common in this car as i gather....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — kwid 1.0manual

 ramdas bagal on Mar 7, 2019
Dear sir madam,
My name is ramdas anandrao bagal. My mo bile number is [protected] i had
Purchace renault kwid 1.0 my issue is that i had booked my 3rd service
Appointment at your panvel center on saturday. Now they had called me and
Cancelled my appointment because the service center has closed. I had told to go another service center ehich is far away frommy location. About 2.30 hours. We live mumbai and in mumbai city they cant give service. We have to take leave from service to service our vehicle. I had gone to thane benchmark center for 3rd free service. I had to...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — duster rxl amt shuddering at low speeds

 Ganeshan Rajan on Mar 5, 2019
2016 june duster has shuddering problem of late (Past 6 weeks). It has run only 13000 km. The folks at the service center have been telling us that everything is normal and this shuddering is normal. Few weeks ago this issue did not exist. They checked with their diagnostic tool and said everything is fine. Its really stressful to see the vehicle struggle in bangalore traffic and when going around corners at low speeds. This issue has been reported by others here, and its a defective amt technology. I regret having bought this car, and hope renault takes this up seriously...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Renault — worst car renault new problem on daily basis

 Nishant1342 on Mar 2, 2019
First i was facing gear sticking problem, not resolved. Facing voice in front suspension not resolved. Now new problem my cars stearing not opening as lock stuck. Car is standing useless now. Multiple problems but company did not worry regarding its future sale. So never buy renault products. I had regularly reported the matter to the company and even had make a call on complaints number then surprised to found it is saying please check the number. Think about your company service....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — check up

 Vishakan.A.S on Mar 2, 2019
I have purchased a Renault KWID AMT on 22/03/2018.After two months when fuel is filled in the tank the fuel tank sounds a beep that the fuel tank is full.But actually the tank is not fully filled.I have informed this to the authorities during my 1st free service . .The car was taken to TVS, Karamana for rectifying the defect two times.But the problem still persist.Another aspect is the engine of the vehicle sometimes go off in the traffic .It causes lot of panic .Please do the needful.Please contact me in my Mobile No.[protected] or [protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — juddering in duster amt still not solved

 rupakrshah on Mar 1, 2019
This is Rupak Shah, I brought Renault make Duster AMT RXZ DCI, having vehicle registration no. GJ15CG0125 on 24/10/2018.
I had also purchased ‘extended warranty’ from the company, with this extended warranty, my vehicle is covered under Renault’s defect liability period for 4 years i.e. till 23/10/2022 or 80, 000 kms whichever is earlier. Current ODO is 42428.
I have been repeatedly complaining of juddering for which I have been visiting various workshops since a year. I complained about it every time before handing over the vehicle for its periodic maintenance, they would keep...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — automatic gearbox oil change in tunisia

 Lazhat on Feb 26, 2019
I would like to inform you that i have a renault megane with automatic gearbox transmission and my brother went to two showrooms one in medenine and other one in djerba to change the oil of the gearbox but both of them they don't know how to change and they are not working for it. Its this possible for a big company... Did you check how they are working and how they deal with costumers and did you going for a visit to those showrooms......
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Renault — road assistance service not provide on time

 Gaikwad Atul on Feb 25, 2019
Dear sir,

We really disappointed of your services!

Company failed to render service after twenty hours and failed to towing the vehicle and provide the solution i called the company for a 35 times tow on sunday 24th feb 2019.
My vehicles number : mh_14, fg -9570 is breakdown in running condition so i call to renault road assistance for arranging towing & starting the vehicles but he/she provide fetter for car maintenance & he was report 2 hrs delay against of timing commitment & he report 3.30 pm against of 2 pm & he is check car but he is mechanical engineering...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Renault — car breaks down on road frequently

 elina nayak on Feb 24, 2019
My renault climber is giving lots of trouble within one year of purchasing. My car has not even completed one year and it breaks down on road frequently. I have complained regarding the same. But the customer service is disastrously poor. Not responding at all. They are so casual in their approach. Very very poor service. I deeply regret buying the car from renault. Very soon i will sell the car if this poor service continues and will go consumer court for cheating customers....
Complaint comments  Read comments Complaint category Car Service Centers

Renault — duster 110ps hard clutch

 Kishorebabuk on Feb 23, 2019
Hi sir, i have been driving duster since 2015. For last one year i have been facing the problem with clutch and suffering from sever knee pain whenever i drives. I reached out service centre but they could not help on this. They informed me even after replacing clutch main it will be same. Kindly help me to get rid of this issue as i highly disappointed and worried....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — terrible car and servicing - kwid

 Sangeetha Kadur on Feb 23, 2019
Dear sir/madam,

Rg: terrible car servicing of renault kwid ka 04 ms 0514 ;
Make & model: july 2016

Ever since the purchase of this vehicle in 2016, the issues have been constant and recurring. We are highly disappointed with the service.in the past 1 month, the vehicle has been to the service station on mysore road in bangalore 4 times. They still havn't managed to diagnose the issue properly. At a time when we have been juggling our dad's health and a series of hospital visits, dealing with your incompetent service team has been highly inconvenient for us.
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Renault — no response from customer service team

 MOHD Fasi Uddin on Feb 21, 2019
Customer service team have confirmed that part is available and booked appointment for me for today, but when i reached the service center it was informed to me that part is not available and no request was raised for the part. This is not a pleasant experience even after raising the complaint "renault complaint id[protected]". I am just loosing my money for cabs.

I was running for repair issues from last 3 times to the service center, but still not fixed.

Request you to share me the escalation matrix immediatly, so that i can reach the next level.....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — renault capture [Resolved]

 Sujith Babu US on Feb 14, 2019
Dear
Mr. Sumit sawhney,

We are experiencing a bad experience by buying a renault captur car this year jan 6'th from trivandrum. We bought it for 12.80 lkh and on the same week there was a price reduction of 1.5 lkh on the same, which they hide from me

A few facts that i would like to bring your attention to:

1. We specifically told renault dealers we are not in a hurry to finalize the purchase and wanted to do it in the new year. Still they insisted on closing the deal on 29th. We were forced to break our vacation and come back to make the down...
Complaint comments  Read comments Complaint category Car Dealers

Renault — renault duster - hr 26 cy 8104

 Akshay2000 on Feb 14, 2019
I purchased renault duster in 2016 from a dealer in gurgaon called ncr motors. Since the purchase the car has been giving problems and i had to go to this use less dealer's repair center. The following problems came :
1. The dipper stopped working and it took more than two weeks to repair by ncr motors
2. The car used to stop and not start. The issue was highlighted in the first service but not resolved. The ncr motors then resolved the issue in second service when the issue became big. They changed the entire self.
3. Air filter was found broken, not sure how, it was charged...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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