Renault Customer Care
Renault India Pvt Ltd
Customer satisfaction rating: 64%
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823
COMPLAINTS

Renault Customer Care

Renault India Pvt Ltd

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Address
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
291
down
120

Additional info
Regional Office (Mumbai)
502, 5th floor, Town Centre II, Sakinaka, Andheri - Kurla Road, Andheri (East), Mumbai - 400 059

Regional Office (North)

Suite No-11, Vatika Business Centre, 2nd floor - Vatika Triangle, Sushant Lok I, Phase 1, Block A, MG Road, Gurgaon - 122 002

Customer satisfaction rating
64%
Complaints
823
Pending
276
Resolved
460
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Renault Complaints & Reviews

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Renault — starting problem

 yadavtt@gmail.com on Feb 18, 2018
I have a new renault kwid automatic.
It is just few months old but already giving starting problem, currently the vehicle is in unnati service station - hadapsar pune.
However service station is not owning the problem and saying it might be battery problem and its battery manufacturer problem. Need solution for the problem renault should not washing their hands and blame on battery. At the end i am suffering as vehicle is not getting started...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — battery issue with kwid

 Seema Steffi on Feb 18, 2018
Hi,

My vehicle was purchased in may 2016.

Within just couple of months after purchasing kwid it did not start. Road side assistance had to come n jumpstart the vehicle.

It is really sad to hear a brand new vehicles battery drains out. I understand that batteries are consumables however a car battery draining out faster than your mobile is unheard off.

If my vehicle is ideal for 10 hours i get a warning message for the battery. I am asked to pay for a new battery dispite purchasing extended warranty.

There should be a battery...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — during pick up at start my vehicle gives jerk

 Kamlesh Narvekar on Feb 17, 2018
Purchased my kwid 1.0 atm in may 2017, first month it was very smooth ride. Only once the acceleration was stoped without any signal and vehicle stoped in middle of the high way. Then actual problem started during pickup at low speed, on the clump or reverse vehicle started jerking and entire vehicle vibrates. Shown to service centre & asked to resolved the issue during first service. After service it was ok for few days but the vibration increased after that. Recently during flooding replaced gear/ clutch plate and other accessories as suggested by service advisor. But then also the issue is still...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — duster gear shift problem 1st to 2nd gear

 JayaKumar Perambalam on Feb 16, 2018
Hi renault customer care,

I own duster ka01 9795, having the gear shift issue. While shifting from 1st gear to 2nd gear, sometimes gets stuck and lots of push is required to shift then. Is is very annoying and dangerous, as we do not know when this is happening.

I have seen several complaints from others also for the same issue. The solution also i have seen from you to replace the gear synchronize ring.

I bought and getting serviced by trident renault silk board showroom.

Can you kindly fix this issue?

Regards,
Jayakumar...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — service centre kochi

 Zaara66 on Feb 13, 2018
It is with utmost disheartening and sad mind i am writing this feedback.
I have a very bad experience with your company and your service dealer.

I own a duster. Yesterday i with my brother were on our way for an important meeting and a construction bidding on it and suddenly the car stopped working. By no means it would start working. We were left on the road with no help or support nearby. After waiting for a very long time we got a road recovery vehicle and finally the duster was pulled to the renault service centre.
We had got late and had to find another taxi to...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — my kwid not problem solve after long time

 A. Talekar on Feb 10, 2018
My kwid is also for long time problem not solve. 28 decmber 2017 ahmednagar showroom ko entry ki hai. It very very bad service in ahmednagar showroom in maharashtra. Ahmednagar renault showroom is not work is popar time. Very long time is problem solve. Mai jab showroom jata hu to showroom service advicer coming after next week and your vehicle redy. But vehicle is not redy to 1 month....
Complaint comments  Read comments [2]Complaint category Car Service Centers

Renault — amt jerking issue

 Shiva_82 on Feb 9, 2018
I bought renault duster amt rxl from sri sri motors, secunderabad on 10, march 2017 and the vehicle has clogged 12000 kms till date. On any given day once the vehicle is driven for more that half-an-hour, the vehicle starts shuddering/jerking while moving in first gear and now the same can be noticed in second gear also. I have taken the vehicle to uppal service center and sadly there are no mechanics to deal and understand amt.

After spending 13 lakhs of hard earned money, the issues faced with duster are not worthy....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — not returning my booking amount

 Shabeer bhat on Feb 7, 2018
In 2013 i have booked an renault duster against the booking amount of rs10000..in the waiting process... It will take some more months for my turn to get my car... But in the year 2014 floods ramp all over city and everything got disturbed and halted for months together... Now from last 1and 1/2 yr i am following my case with renault srinagar for my money but till date they are giving me dates only but no money... Even though i talk to mr amit sharma at jmu he also dribbled me many times... N at last i am requesting you to solve my matter n return my money as soon as possible... It is already too...
Complaint comments  Read comments Complaint category Pharmacy

Renault — fraud by screen cars pvt ltd

 Gagan c/o Arun Koli on Feb 7, 2018
Dear custom care,

I would like to inform you that i had purchased a vehicle no. Dl1cv2756 renault kwid rxt 1.0 (In the name of gagan kumar s/o durga prasad r/o c-37 sanwal nagar new delhi 110049) from renaul showroom situated at east of kailash (In the name of screen cars pvt ltd.), director name - anuj kapoor.

Our agent was - mr. Harish and his numbers are [protected]/[protected]/[protected].

Now, there is a refund amount of rs. 36, 940.00 (Which was paid extra)

I had paid them following part payments in cash and in cheque.

1)...
Complaint comments  Read comments [3]Complaint category Car Dealers

Renault — kwid rxt amt live for more edition had changed more than 6 major parts in car within a year really frustrating

 Hemant Behere on Feb 5, 2018
Following are the problems faced in cars which might be common for you.
1) the first visit i did on 5th of april 2017for the ac problem where it was solve than and there.
2) the second time i visited on15th may 2017 where in i informed about fuel consumption it was unresolved and said average once you drive more it will increase.
3) the third visit was on 29th may 2017 where in they came to know there was issue where in a part by name canister evapo was faulty due due that there was vacuum created in fuel tank so the fuel tank was also replaced along with flexible reserve packing...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Renault — mileage issue

 Deepu Damanan on Feb 3, 2018
I bought the kwid 1000cc in sept 2017 at malappuram, since then i am facing the mileage problem, in the city mileage is 11 - 13 kmpl max on highways it is somewhere 17-18 kmpl. Almost 2 times i gave my car to the service station, and they give it back claiming the problem solved but still i am facing the same issue. -
Mob: +91-[protected]
Email: deepakdamanan@gmail.com...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — non delivery of renault captur car

 God Bless on Feb 3, 2018
This is to bring to your kind notice that i had booked a captur rxe –
Petrol version suv (Silver) on 24 december 2017 with your gurgaon
Dealership m/s ncr motors (India) private ltd, ground floor, platina,
Mehrauli road, opp. Hotel bristol, gurgaon and had paid a total of rs
25, 675.00

A waiting period of about 3 weeks was told to me at the time of booking as
Such i sold my personal car & since then i am without a car and using local
Taxi service for commuting. *in the meantime i have been contacting the
Manager of dealership, mr....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — service center-go auto private limited

 Shiraz Wali Khan on Feb 1, 2018
I am just not satisfied with the service and the manufacturer, feels like using an 10 years old duster.

Service center — goauto sale private limited

They do not know how to service, i have sent my car 5 times with same problem and all the time they do not work efficiently. Not only the service centers but the model is also very disturbing. Duster rxe 85 ps no. Dl 8c af 8494

Please confirm where should go with this....
Complaint comments  Read comments Complaint category Car Service Centers

Renault — regarding estimated amount

 Ratnavali Arts Jewellers Jaipur on Jan 31, 2018
Hello,
This is ajay kumar sharma from jaipur (Rajasthan) i have a car renault duster, my car number is rj14cy0256.
Actually my car is going for service in your service station, always they estimated the wrong price. I am not satisfy this serivce.
It always give me wrong estimated. Very poor service.
Attitude is not good, the sale executive name is ramrakesh nagar. He has no sense how to talk with customer.
First he is giving me 14000 rs estimatedm, then he gives us 18000 rs. This is rediculus for us. And he is not giving my car. I said him please send some guy...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — kwid climber - auto transmission

 Hemasrikanth on Jan 30, 2018
Bought the vehicle in april, 2017.

Model - kwid climber, auto transmission
Dealer - autologic, kondapur, hyderabad
Service center - kondapur, hyderabad

Complaint regarding - the engine will all of a sudden stops while driving in middle of the road.

The issue was there from first month of usage itself.in this regard talked to service person over phone and i was informed that once the software gets updated in first service, the issue will be resolved.
First service done on 27th may, 2017. Went well for few months and later same problem...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — battery and bad customer services

 Shaimaa Aiaad on Jan 25, 2018
A very bad experience with Renualt :
I bought Renualt Sandero in Sep. 2015, my battery get flat in July 2017, after 1 year and 10 months, as my car was still in warranty, Renault had replaced it and I didn’t pay anything, the new battery efficiency started to decreased after 5 months, after 1 mouth later, the battery became completely flat, so the new one with Renualt’s name last just 6 months !!! Which is impossible, unless it is DEFECTIVE one or USED.
so I called the call center to complaint and went to the service center on 14/01/2018, they refused to deal with the case and...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — delayed delivery and registration of duster all companies fault

 anupam8889 on Jan 24, 2018
Booked a duster cvts from gurgaon haryana in 1st week of july 2017, with a promise of getting it by 3rd week. Got the said duster on 6th october 2017, the delay was never explained by renault after n no of complaints.
Duster is yet to be registered as renault has made a mistake in my dusters chasis no and engine no// a homologation problem as per rto sonipat. This rectification is at snail speed with renault totally silent.
The company has no shame at the delay and on the erorr of homologation.
I as a consumer am sufferring both mentally and financially.
Can renault explain...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — miscommunication with the customer lost 10000

 MuddanaRajesh on Jan 24, 2018
Purchased renault kwid from hitech city outlet.
The dealership has not provided proper information to me thus resulting in paying an extra 2% (10000) of charges towards rta. When spoke to the customer support and other teams, their response was not proper and the dealership started blaming the rta server for their problems and not even bothered about the customers pain.
Totally rude conversation from the customer support cell and the local csm, finally offered me accessories worth 1500 which is not even 15% of my loss and they spoke as if they have no mistake from their end and as...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — mechanical works

 Shuhyb on Jan 23, 2018
Their services are not properly cleared worst service that i have ever seened in kaimanam renault tvs and sons. I have already told them but are not considering me as a customer
My vehicle number-kl-21-g-5
I am not satisfied with their works
I am getting really angry
They have no timings
As per their wish only they are giving the vehicle
Totaly i visited 5 times for one complaint
They are not bothered about the customer
I need to get a solution regarding this issue
Now also my vehicle as a complaint after their general check up
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — about amount transaction

 FIRASATULLAH on Jan 23, 2018
Sir, my key was lost, then after talking to your moradabad service center, he deposited 4000 pieces of speech and when we went to take a key, he accidentally forgot the deposit slip, for which he did not give a key, although the slip was shown on the whats app
Even when we showed them a slip on what's app still did not give the key plz sir
Firasatullah from uttar prdesh
Dist bijnor
My phone number
[protected]...
Complaint comments  Read comments Complaint category Car Service Centers

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