Renault Customer Care
Renault India Pvt Ltd
Customer satisfaction rating: 68%
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907
COMPLAINTS

Renault Customer Care

Renault India Pvt Ltd

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Address
ASV Ramana Towers #37-38, 4th Floor, Venkatanarayana Road, T.Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
322
down
125

Additional info
Regional Office (Mumbai)
502, 5th floor, Town Centre II, Sakinaka, Andheri - Kurla Road, Andheri (East), Mumbai - 400 059

Regional Office (North)

Suite No-11, Vatika Business Centre, 2nd floor - Vatika Triangle, Sushant Lok I, Phase 1, Block A, MG Road, Gurgaon - 122 002

Customer satisfaction rating
68%
Complaints
907
Pending
276
Resolved
543
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Renault related photos (106)

Renault Complaints & Reviews

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Renault — regarding service advisory and insurance claim

 Prakhar Misra on Jun 20, 2018
Vehicle duster-KA-04-MU-4100 went for accidental claim in Renault showroom yelehanka Bangalore.The service center is not providing the insurance claim completely.instaed of one claim for one accident, serice center is telling to go for multiple claims.
no proper inputs are being provided and i am not able to go for my claim .its the reliance insurance for which the car insurance is done.
The service centre people are literally harassing for my vehicle claim

my contact no-[protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — duster 110ps

 Chandu Gadikota on Jun 18, 2018
I use to get warning lights very often regarding engine related and injector related. My vehicle has been towed to service center multiple times and every time they do something n clear the error. Again after couple of months same issue repeats.

Day before yesterday i got the same issue n took the vehicle to renault omr who refused to take the vehicle n asked me to take it to earlier service center this is how customers are being treated.

This is the 4th time same issue getting repeated with no solution. Once it got stopped in highway in midnight where my family n...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — duster 2016 model steering sound on turning

 Manas Dehury on Jun 18, 2018
My duster gives thud sounds when turning on rough roads on steep turns.
It doesnt give confidence while turning as sound and vibration comes to steering wheel on turning.
Informed to service centre many times and every time reply is all is ok and this is like this in duster.
Same phenomena observed by other owners also as read from many websites and duster owner forums.
Any design issue to be clarified by renault.

Mine is a 2016 rxz model with awd.
Manas, [protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Renault — handling charge / post sales services

 MobinE on Jun 17, 2018
When i went to inquire for purchasing a renault car (Duster), i could see that the dealer was adding around 12k as post sales charger. On asking, the manager said that it is the cost incurred by the showroom to bring the car from chennai plant to hyderabad and also local handling of it.

I understand from various forums and internet news that it is illegal for car company/showrooms to charge this amount on the customers.

While reviewing other cars like ford ecosports, hyundai creta, mahindra tuv etc, i could see other manufacturers were not charging such an amount under...
Complaint comments  Read comments Complaint category Car Dealers

Renault — vehicle delivery without pgi

 Hari Govind Pandey on Jun 16, 2018
I am prabhakar mishra. I am purchasing a duster rxs in your show room in varanasi. I am many time call. Your customer care your representative mrs ravi kumar said he he do pdi. How it possible without pdi form he done and form not show the users. But vechal delivery without pdi some accessories or missing which necessary to vechal delivered. Pl provide with pdi form.

Do needfuly.

[protected]...
Complaint comments  Read comments Complaint category Car Dealers

Renault — poor car quality and satisfactory services

 Sakshi Kalsi on Jun 14, 2018
I have bought a renault kwid in october 2017 since then it has been giving troubles regarding poor mileage, seizure of steering amidst the road, jerks, heating up etc. Since then i have been contacting the service centre for the same. It has been almost 10-12 visits to the service centre in the 6 months of car purchase. The condition of the car has been further worsening after every service and no one has been addressing the same. The toll free numbers are providing no help and nothing as such has been happening to address my issue. It is hereby requested to resolve the same.
Vehicle no....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Renault — renault workshop bhubaneswar services pathetic

 Babu Rout on Jun 12, 2018
Renault workshop at bhubaneswar are unnrcessarily advising to replace parts which is not required.. This is been done with an intention of making undue profits by selling parts & replacement charges.. I have been experiencing this which costed me 36k unnecessarily. Request for company engineers to verify this & address. My vehivle no - od02b 0777 where unnecessarily both lower arm been replaced with a pretext of reducing the right wheel noise & both brake pad after 25k run....
Complaint comments  Read comments [2]Complaint category Car Dealers

Renault — brake problem

 rahman2260 on Jun 10, 2018
We purchase kwid rxt model 2016 from calicut. We facing brake problems some time with a/c. When we apply to brake in running brake pedal jammed brake not working (Same like brake peddle in engine off position,) we not compromise our life due to your vehicle brake system we raise complaint 3rd time. First time and second time they told me when update new version it will be clear. Then they updated program. Now also same problem.
Yesterday completed 2000 km servicing. When i raise this issue they told me we did not understand this problem, if happen give details and send vehicle to workshop....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — clutch &, plate mileage issues

 BhagawatiM on Jun 10, 2018
Registration no - dl8cam8353

Contact no [protected]

I bought kwid rxt in dec 2015 since then i have mileage issue. It is definitely not as quoted by renault as 25 kms/ltr but less than half of it. I am getting a mileage some where between 12- 14 kms/ltr which is horrible.

Today for manual check - up have drop vicle at gurgaon service centre due to clutch plate & break & ac issues.
Supervisor is told me your clutch plate has been dead so need to change it. It's not cover under warranty so you need to pay it.

Suddenly my salancer is...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — speaker and front glass

 Aniket Desai on Jun 9, 2018
Sir just before i have given a complaint about the above subject. When you told this complaint to the kolhapur showroom they call us and they didn't talk with us properly. They always lies with us. Please sir give this complaint to the head of the complaint department. My contact no... [protected]. I am facing the problem of front glass. Please please sir i request you....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — car getting multiple problems... replace my car kwid

 saxena1955 on Jun 9, 2018
Dear renault team
I have purchased renault kwid on 17oct 2017 from delhi.. Earlier kwid use to give average of 20kmph till jan 2017.. After first service kwid is giving average with less than 12kmph.. It shuts or break down on turning and on speed breaker.. There is some problem in meter also.. I have raised multiple requests with ncr motors india delhi service centre. Every time they used to take car (Kwid) for service and testing..
Resolution "it's done".. However we are still facing the same.
5times between six months from the purchase of kwid.. I have send my car to service...
Complaint comments  Read comments Complaint category Car Dealers

Renault — renault scala clutch hard

 Girishiots on Jun 9, 2018
Sir, i am using scala diesel since last 4 years. Now (Since last 2 years) the vehicle is giving me trouble on the clutch which is very hard.in city driving where we need to use clutch frequently it is terrible now my left leg started paining.in every service and normal checkups i escalated this issue with service team but they couldn't rectify this problem. They will just bleed the clutch or grease its pedal etc etc. No solid solution till now. Now i am going to give the vehicle for 60000 km service (To tvs renault service centre trivandrum). So kindly find a solution...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — repairing of renault kwid rxt 1.0 regd. no. od08h7667

 Sunil Kumar Mund on Jun 7, 2018
Vehicle was given at sambalpur showroom on 17th. June to repair rare gate and oil tank cover and date of delivery was 2nd. July but now dealer says that he can't assured date of delivery with plea that insurance surveyor has yet to give delivery order. Is it not problem for customers like me residing at a distance of 250 kms.
Please look into it and assured early delivery of vehicle....
Complaint comments  Read comments Complaint category Insurance

Renault — renault kwid red colour

 Revathy Julies on Jun 7, 2018
I have booked Renault KWID red colour on sunday 3rd June, Salesman ANkur and his senior promised to deliver the car once the booking amt and loan amt credited to their a/c. but they have FAILED to deliver it and now they are asking me to take some other colour or model. I have never expected such a response from RENAULT. They are informing this only after the Loan amt disbursal to their account....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — kwid/deny for service by service centre

 FARHAN HADI PASHA on Jun 4, 2018
I would like to inform you that i have purchased renaul kwid dl-8car 8546 recently and i have installed cng and now my vehicle service is due but when i visit to your okhla ph-i service center, your manager deny for service and he also told that if you have break problem its our company system fault, you need to press two or more time for stopping your kwid renault. Now, plz tell how it is possible to someone on the way to remember that he need to press two or more time break for stopping his vehicle there must be accident situation. Plz do the needful asap....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — ac is not working after servicing

 Kiransoft08 on Jun 3, 2018
Hi team,

Very bad experience from authorised service dealers. I paid 29 thousand for service and after that my ac is not working at all.
Now they are asking more money to fix the issue.
During service from service station my cricket bat, ball and 2 dust clothes got stolen.
During service advisors make fool to customer as adding internal cleaning and all without notifying you.

Thanks,
Kiran parab...
Complaint comments  Read comments Complaint category Car Service Centers

Renault — renault kwid rxl car

 ram kumar pathak on Jun 2, 2018
Sitember 2017 ko mene renault kwidd rxl gadi purchase ki thi jiski ac power staring aur anya electronic kharabi h jiski complent mere dwara ki gayi gaadi warranty par h fir bhi showroom jabalpur dwara gumrah kiya ja raha h
Gadi no. Mp49c 5796
Company ke email par bhi complent ki fir bhi koi sudhaar nhi kiya warrenty ke bad bhi parts aur labour charge ka bill pay karne ka bola ja raha h....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — my duster is in extended warranty. still service centre refused exchange

 Sonal ganpati on Jun 1, 2018
Car no up14cj6430 had extended warrenty but still service center refused change in warrenty.
Fan motor and fan shremmed.
I working person can't fight and waste time and also they don't hv spare part in stock also. Which they will arrange.
My whole day is wasted and getting cheated as well.

See if you can do something about it. I dont hv confidence in renault anway....
Complaint comments  Read comments [2]Complaint category Car Service Centers

Renault — not giving car on time

 Agarwal shantanu on Jun 1, 2018
In renault bareilly the service advisor are so rude with the customers and always do work slowly and ask the customer to leave the car at showroom for 2 days just for the a/c regulator which is freely rotating and air is on the windscreen.. At local service centre the machanic is promising to give the car in 3 hours, how is that possible although they dont have the technology which agency has... I am highly disappointed from renault service centre please take action regarding it.....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Renault — very poor service by autobahn renault workshop in jammu [Resolved]

 Anil janyal on Jun 1, 2018
It has been almost 7 days to me that i have dropped my car at renault workshop in jammu. My car had accidented on 26th may 2018 and i dropped car in renault workshop. They told me first give 50000 as advance then we will start work. I transferred 50000 in his j&k bank a. C on 28th and they confirmed me. They parked my car in front of his workshop across the road in open area. When i asked them don't park my car in open because front glass my car has broken and also it is time of storm. So they said we have no space. I asked him that you took 50000 as advanced from me and when you will start work....
Complaint comments  Read comments Complaint category Car Service Centers

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brake problem
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