Literally I got cheated by your sales team
From
Kalavathi P
Tirupati Andhrapradesh
E mail ammu.[protected]@gmail.com
Phone [protected]
Date[protected]
TO
Renault showroom Tirupati branch,
To whom it my concern
I hope this letter finds you well. I am writing to bring to your attention a deeply concerning matter regarding the deceptive practices and misconduct I have experienced at the hands of your sales team members. The purpose of this letter is to express my frustration and seek appropriate action against these practices.
Recently, I engaged with sales team members Mr Dawood Ali and finance advisor Mr Sadiq with the intent to purchase a vehicle. From the outset, the sales person portrayed themselves as honest and trustworthy professionals. However, as the process unfolded, it became abundantly clear that their intentions were far from ethical. They employed a variety of misleading tactics, such as:
False Information: The agents provided me with false and exaggerated information about the lone process.
Sush as they given wrong address in the IT returns document
Hidden Fees: I was subjected to undisclosed and unexpected fees that were not initially communicated. These additional costs significantly altered the financial terms of the transaction.
They themselves they have charged me 20000/- rupees for IT returns document and 4600/-rupees for loan affidavit document where they are not supposed to do.
Pressure Sales Tactics: The person used aggressive sales tactics, creating an environment where I felt coerced into making a hasty decision without adequate time to consider the terms and implications.
Misleading Documentation: The contract and related paperwork were intentionally complex and difficult to understand. Almost 1 month completing, vehicle I purchased still I didn't receive life tax document and fitness certificate (FC).
I strongly believe that such unethical behavior undermines the integrity of the entire car selling industry and erodes the trust consumers place in such transactions. I urge you to thoroughly investigate these allegations and take appropriate actions to rectify the situation. It is my hope that these agnts are held accountable for their actions and that measures are put in place to prevent similar occurrences in the future.
Thank you for your attention to this matter. I lk forward to a swift resolution that upholds fairness and transparency in the showroom. Please feel free to contact me at [protected].
Sincerely,
Kalavathi P
Tirupati, Andhrapradesh.
Renault customer support has been notified about the posted complaint.
We extremely apologize for the inconvenience caused to you. We would like to understand your concern, for which you are requested to share your contact details with us via private message and you can also contact us on our toll free number[protected] or write to us at [protected]@renault.com for further assistance.