[Resolved]  Mahindra Renault Pvt Ltd — Car non-repairable by Mahindra Renault Logan - under warranty

Address:

Pune, Maharashtra

this is my second complaint for the same axle problem mentioned at October 9, 2009, earlier complaint :
http://www.icomplaints.in/service-problem-01175.html

I would like to throw some light on the pains that I have, and still am going through, after buying a brand new Mahindra Logan GLX 1.4 (petrol) (which is under warranty). Before I proceed futher, request you to please note that a customer(me) has taken efforts in trying to get this issue raised to someone so that no one else experiences it further.

Since then the axle has broken while driving thrice every second month after replacement from the service station.

Unfortunately the inexperienced staff couldn't resolve the root problem and just kept changing the axle. Since last 2 months the car is at the Silver jubliee hadapsar service station for the same purpose.

At first they tried to convince that there is physical impact which caused the axle breakdown 3rd time. Where there wasn't any impact which even the insurance people didn't agree at first. they suggested to change the complete suspension which will resolve the axle problem which included ( balance rod, right shock absorbers, ti rod end, etc.) after replacement on the trial at their service station by the service guy the right axle broke again.

Till date they are experimenting on the vehicle with every single option they can. The car was left at the service station around 25th January 2010.
Still the problem persists with no solution.

If the car problems cannot be resolved does the company provide any solution?

If its under warranty and non-repairable by the company why should the customer suffer, the car should be replaced if they don't have the expertise to service it right.